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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Established in 1998, AVHIFI features specialty audio and video online, providing you access to many outstanding product lines that you might not otherwise have. If we can help you in any way, please don't hesitate to contact us. We stress the value of having a good relationship with your local dealers of specialty audio and video products. Your local dealer works on a daily basis offering customer support and an environment in which to listen and see the finer offerings in the high-end and specialty electronics market. Alas, there are still those unfortunate individuals who fall through the cracks because they have no local dealer for specific products they are seeking. For these people we offer access to many outstanding products that you might not otherwise have.
- Returns Policy
AVHiFi offers a 30-day, no-questions-asked, total satisfaction return policy that covers products you buy from us. We will process your return within 7 days from the day your returned order is received. Refunds will be credited only to the original account.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.