Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Amarey is a division of AnKobot (Former SanKobot), of which headquarter is located in Shanghai, founded back in 2016. During the same year, we expanded our branches globally, to places like, Singapore, Israel, The USA (Silicon Valley) and Taiwan. Our international team consists of leading experts in fields like, neuroscience, computer vision and robotics.Over the course of 2 years, we have won numerous international awards for our work and innovation in technology in the world, such as, 1st place in International VOT(Visual Object Tracking) Competition, 1st place in Google Brain’s Voice Recognition Competition and 2nd place in the worldly famous Kaggle Object Recognition competition. We are the innovators and experts in visual and AI technologies. Our mission is “Adhere to independent innovation and industrial development, to improve our lives through AI technologies”.

Right now, the A800 Robot Vacuum Cleaner is our most prominently featured product. It is designed by our own engineers, aimed to make cleaning at home easier for those who enjoy the convenience of never have to clean floors and carpets again. Our A800 model simultaneously brushes and vacuums your floors, with 2 operation modes: a power-suction mode as well as an ultra-quiet mode. Both can operate with minimal noise (less than 58db). It also comes with 1400Pa high performance suction power and a 500ml (16.9 fl oz.) large dust bin, along with anti-scratch, 360 degree anti-collision and drop sensor protection. All of it only weights about 3kg (6.6 lbs), with a height of only 2.7 inches.

It is the best home assistant you will ever have!

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Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from iMartine Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, iMartine Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. iMartine Store will refund back to your method of payment.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
5.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
5.00%
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