Welcome to Apollo Premium Electronics, your number one source for all things about computers. We're dedicated to giving you the very best of computers, with a focus on our customer's sanctification.
We now serve customers all over the US, and are thrilled to be a part of the eco-friendly wing of the electronics industry.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.
Apollo Premium Electronics
- Returns Policy
Items can be returned within 30 days from the date they are delivered. A 15%, up to 50% restocking fee, may be applied due to buyer's remorse. If it's due to manufacture defect, you are encouraged to contact manufacture first since they are under warranty. If there is any upgraded parts we have installed in the system, we are responsible for their failures.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.