- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Here at Art Prints Inc. we are 100% committed to providing you with the best selection of high quality premium grade art prints framed or unframed.
We take great pride not only in the quality of art we offer but also in building long lasting relationships with our customers. We want you to be 100% satisfied with your purchase.
Please, feel free to contact us with any question or questions you may have.
Art Prints Inc.
- Returns Policy
RETURNS, DAMAGE CLAIMS AND DEFECTIVE PRODUCT
Customers must notify us within 7 days of receipt of any damaged or defective product, or any other discrepancy. All other returns will be subject to a 25% re-stocking fee. All returns must have a Return Authorization Number which will be issued by customer service and must appear on the outside of each box. Unauthorized returns will not be accepted. Shipping claims must be reported to carriers within 3 days from receipt of shipment. IMPORTANT: Do not destroy shipping cartons until advised by us as to how to proceed. All returns will be inspected upon receipt at our warehouse and full credit, partial credit, or replacement will be issued based upon condition of returned goods.
A NOTE ABOUT UNDELIVERABLE AND REFUSED PACKAGES
Fed Ex/USPS Undeliverable Packages and Refused Packages - If your order is returned to us by Fed Ex, or USPS because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the 25% restocking fee, will be deducted from any refund amount. If you decide you want us to re-ship your previously undeliverable order, we will only do so after charging your credit card for shipping fees to cover the costs of the repeat outbound shipment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.