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260 Reviews (54% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 116
Random Internet Guy
Ordered on 5/7/2015
They lie 9/9/2015 8:55:38 PM
I bought safety googles & they were packaged very poorly. The googles had been crushed & the lenses were broken. The company said they would refund the money within 2 weeks but 3+ months later I have still not received the credit.
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bob
Ordered on 5/7/2015
6/18/2015 8:42:57 AM
seller ignores emails and offers refund but you never seem to get the refund. i will never buy from this seller again
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Bobby
Ordered on 5/2/2015
HD 1080P 2.7''LCD Dash Cam Video Recorder Rearview Mirror Car Camera Vehicle DVR 5/29/2015 4:02:44 AM
I ordered this item and when I received it I wasn't paying attention and threw away the box after opening it, then I realized they sent me the wrong product so since I had thrown away the box it came in I never complained to them about it. in the item description it says that the item they send may not be the same as in the picture because the color may be different but that wasn't the problem , the problem was the whole thing was different the buttons were in different places than the one I ordered, the screen size was smaller than the one I ordered and i could go on with a few more details but there's no need to.
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mtn man
Ordered on 5/9/2015
Great Deal and Fast Shipping 5/28/2015 3:29:10 PM
Was shocked at how well the item worked and how fast it arrived.
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donnysan
Ordered on 5/7/2015
Great little device, great seller 5/27/2015 7:25:17 PM
The Bluetooth receiver that connects to my car's aux input works well, and has a long play time before recharging. The seller is first class. Shipped quickly and went above and beyond to see that I was satisfied.
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russellcph
Ordered on 5/7/2015
dashboard camera 5/26/2015 8:50:44 AM
dashboard camera works great easy to use and operate artcart supplier is good and checked to make sure the product arrived
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Tom
Ordered on 4/21/2015
Wonderful Seller 5/20/2015 11:17:17 AM
I've ordered twice from them, and each time it was an overall pleasant experience. Merchandise arrived exactly as described, on time or early. They also send the customer an email approximately a week after the merchandise was estimated to confirm shipping. If they have something I need again in the future, i would do more business with them.
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1Busydad
Ordered on 4/19/2015
Seller requested review 5/6/2015 11:01:01 AM
My order of a $15.00 basic Dashcam arrived well packaged and undamaged 14 days from date of order. Because this is a very simple unit, I was able to figure out how it worked after a quick scan of the instruction picture and control button names. I say this because the folded instruction sheet accompanying the camera unit is poorly translated into English. The dashcam controls are intuitive enough that it isn't that difficult to figure out. I feel that it is still a bargain and would have problem ordering from "Artcart" (the seller) in the future.
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Anonymous
Ordered on 2/18/2015
5/5/2015 9:20:54 AM
I was very disappointed with this purchase. It took nearly 4 weeks for delivery.
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PCBuilder
Ordered on 3/25/2015
Not so lost in translation. 4/22/2015 1:38:25 PM
This seller obviously has some translation issues, but not so much so that you can't see the customer service that they are trying to provide. I live near the west coast, so my package arrived in San Francisco within a few days and was delivered to me shortly after. The product was, as described, a magic laptop desk. It works for my needs and the price was cheap. Quality is on par with price, it works, but I wouldn't want to drop it.

This seller is not my first stop when looking for a product, but they are not one to be over looked either. I would purchase from again without worry.
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Frank
Ordered on 3/24/2015
Cool hat 4/14/2015 10:02:15 PM
Very nice hat! Exactly what I wanted!
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Anonymous
Ordered on 3/21/2015
Good Communication 4/14/2015 12:54:35 PM
Seller contacted via email although It took more than three weeks to receive the item.
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cowcreekgeek
Ordered on 3/23/2015
Good Seller, blamed for postal problems? 4/9/2015 9:54:48 AM
International purchasing ain't for the impatient, and the ratings this good and honorable seller too often reflect shipping problems that are beyond their control ... it doesn't take a genius to know that shipping from China, and through the borders of at least two nations, takes a while.

And, unfortunately, there's no prerequisite for reviewers to have proven their intelligence, or at least? That their complaint(s) are the responsibility of the seller: Most of these reviews should be removed, 'cause they're completely unfair.

Artcart offered a really neat product that they accurately described, and for a fantastic price. In my case, the shipping worked out as expected -- again, we're talkin' from China, folks. They followed up with me, every step of the way. What more could any reasonable buyer as for?

I thank Artcart for the great service they've provided, and everyone for considering my opinion.
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Anonymous
Ordered on 3/15/2015
4/4/2015 12:30:38 PM
Item's arrived as described and within the shipping time frame.
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AshtheflashOT
Ordered on 3/6/2015
So far so good 3/26/2015 1:32:44 AM
Took a few days to get here (from China) but quality is as advertised. A little small for my head unfortunately but I'll give it to my kid. For $3.50 can't complain.
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Matt H
Ordered on 2/10/2015
Great product! Slow Shipping 3/19/2015 7:05:53 AM
It took longer than estimated on shipping time. I almost thought my order was lost, but it came after awhile longer. I needed them for work, but thankfully didn't need to meet a deadline.
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Anonymous
Ordered on 2/22/2015
poor service 3/18/2015 3:07:06 PM
was promised delivery in 5-15 business days. Now I am being told if I don't receive in 7 more business days that I am to call newegg back and they will help file a claim with the seller to trace the item or get a refund started. would not recommend NEWEGG or the seller ARTCART. Absolute fiasco
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fred
Ordered on 2/17/2015
Never Received 3/17/2015 8:31:18 AM
What a joke... I placed the order one month ago and I have yet to get any info on the tracking or the order's detail.
Artcart Response:
Hello Fred,
Terribly sorry for the delayed delivery.
We really shipped your item for a long time, and we also have contacted our post office, they advised that your package has left china for a long time. I don't know why it still can't be received. I am nor sure the bad weather.
As for this case, i can refund the full money to you to keep your profit, do you agree?
Waiting for your message.

Hope your understanding.

Best Regards,
Artcart
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M the S
Ordered on 2/20/2015
Poor delivery, poor follow up 3/16/2015 7:52:44 PM
Ordered 4 weeks ago and haven't seen my product. They sent me an email out of the blue asking if I had received it yet. Apparently this is a common theme with this seller since I hadn't even asked about it when they sent me the email. I haven't hear anything from them n the 8 days since I replied to their email.

If they have to ask if I received my item, I'm thinking they don't really have a grip on even the simplest of shipping.

They have been silent since the emaIL Incidentally, in there email, they asked right away "Please don't rate us on NewEgg if you haven't received your product." Apparently, poor reviews are also a common theme for them.
Artcart Response:
Hello Mark,
Terribly sorry for the delayed delivery.
I just went to check and found that the status has been updated, it states"Your item was delivered in or at the mailbox at 4:00 pm on March 16, 2015 in BEND, OR 97702'. You should receive your item now.
We also have replied your email at the first time, i am not sure if you have saw it.
Sorry again for the inconvenience.

Best Regards,
Artcart
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Adrenelized
Ordered on 3/9/2015
Great Customer Service 3/13/2015 9:30:06 AM
I had ordered one an incubator thermostat for raising quail - the only problem we found was that is was for foreign type plugs - I managed to use some adapters to get it to work (and it works VERY well) was going to order 2 more but found that it wouldn't work with the brood boxes I built - going to go with another type of thermostat - these guys were great and cancelled my order of 2 more units and provided a full refund. Forrest was the person who helped me and was VERY polite and easy to work with. Great company - I would definitely buy from again!
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