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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Since 1994 we have grown from a grass roots business to one of the top online retailers in our industry. We pride ourselves in the fact that we are one of the few online retailers who actually stock the majority of our products in our warehouse & ship from our location. This business model has been one of the biggest reasons why Bag King has grown year after year. Our goal is to ship the product the same day the order is placed. Over 90% of our in-stock orders go out the same day! This has created a very loyal customer base that we are very thankful for. We pride ourselves in giving our customers what we also expect as consumers.
- Returns Policy
Bag King allows 45 days from the delivery date to return an unused item. All items must be returned in the same condition as you received them, unused with tags attached. If your item is defective, please refer to Damage / Warranty Information.
Once Bag King receives the return item(s), a refund will be applied to your credit card for the price of the item and any taxes. Please note that shipping charges will not be refunded.
For your protection, we recommend that you use a traceable and insurable form of shipment such as FedEx or UPS.
Damage / Warranty Information
If your product fails within the first 60 days of purchase, Bag King will guarantee the product against manufacturer defects as long as the product is used for the purpose intended under normal conditions. This does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect. After 60 days, please contact the manufacturer to find out the length and specifics of their warranties.
To return the damaged item(s) to Bag King, please submit a request. Please allow 1-2 business day(s) for your request to be processed. Bag King may ask for proof of damage in the form of a picture to help us verify your merchandise is covered under warranty. After the approval, Bag King will issue a prepaid return label. Once we receive the damaged product we will apply a refund to your credit card or, if you would like, send you a replacement.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.