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All of our products are set at the lowest prices as possible, check out our Hot Deals daily for big savings. Best shop's staff are in your assist (Mon-Fri 8:00Am-5:00Pm) Pacific Time for any questions or suggestions you might have.A highly trained staff is available to answer almost any question. From simple billing or shipping inquiries to technical support on the most detailed of the available products. For any assistant or question you can contact us by phone: 818-714-0232 or click on logo below to be connected to Best Shop
- Returns Policy
Customer may return any merchandise purchased from Best Shop within 30 days from day of Delivery provided. the merchandise has not been opened from its original packaging, used or installed, and provided that the merchandise passes Best Shop's return criteria the following will be applied:
•15% product restocking fee will be applied to your returned item.
•Full refund will be issued if an item was shipped due to Best Shop's error (Shipped a wrong item).
•Shipping charges are not refundable and will not be credited. NOTE: for items which shipped free of charge,we will deduct the amount we were charged by our carrier.
•15% restocking fee charge will be applied for all refused packages.
•All damages that occur in transit must be reported within 24 hours of delivery, otherwise any request for return based on damage may be rejected at the discretion of Best Shop management.
•If you return an item and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.There will be a 20% restocking fee applied to refund due to buyers ordering the wrong item or buyer's remorse.
•No refund will be issued for items with missing parts (Cables, owner manuals, parts, accessories and all original items contained originally).
Note: Best Shop records serial#'s for all electronics devices, if an item returned to Best Shop which the serial# doesn't belong or match our records no exchange or refund will be accepted and buyers are responsible for shipment to be sent to buyer.
Please research carefully and verify that the product is compatible with your needs or vehicle before ordering, Customers should research the features, specifications, options and technology of any items listed for sale before making a purchase, as it is the customer's responsibility to ensure the accuracy of their product choice.
Items with manufacturer's defect:
Please return the defective product within 30 days of receiving and we will promptly ship you a replacement in most cases. After 30 Days purchasing of electronic devices or units there is a one year manufacturer warranty (depending on brand and manufacturer), you can return your defective item(S) to either manufacturer or for faster service you can send it back to Best Shop. (Note: if you are returning your defective item back to best shop after 30 days of your purchase, Best Shop required PREPAID shipment to ship the item back to manufacturer and ship replacement to Buyers). Refurbished items will be accepted for repair only during the listed warranty period on the item page, NO EXCEPTIONS.
If you are returning a new defective item and do not want a replacement after the period of 30days, there will be a 20% processing fee applied to your return.
Items returned as defective that are found not to be defective will incur a 20% restocking fee for the returned unit.
Refunds will not be issued if a return is made without an RMA # (Return Merchandise Authorization).
Shipping charges are not refundable. Buyer is responsible for all shipping charges.
No refund will be issued for items with missing parts (Cables, owner manuals, parts, accessories and all original items contained originally).
- Return for refund within: 30 days
- Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.