- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Since 1999, Big Value Inc has been a "student" of the ecommerce marketplace for close to a decade, perfecting the art of customer satisfaction and support. Big Value Inc offers buyers a wide variety of products across virtually every category in consumer electronics.
At Big Value Inc, we have one department: Customer Satisfaction Department! Big Value Inc wants to certify all customers are pleased to the best of our ability. If you have any issues, problems or inquiries please contact us immediately so we may assist you. We're here for you!
We are open Monday thru Friday. Should you have any questions please call us or email us during our business hours/days. Please allow emails/inquiries that are sent over a weekend to be answered during the work week.
Toll Free: 1-800-319-VALUE(8258)
- Returns Policy
All returns/replacements require a Return Merchandise Authorization number (RMA) to ensure a proper and expedient return/replacement or refund. Please contact our customer support department to request an RMA# at firstname.lastname@example.org or call Toll Free 1-800-319-VALUE(8258).
All unopened items* may be returned within 15 days of receipt for a full refund, return shipping/handling and insurance are your responsibility and you may be subject to a minimum restocking fee of 5%.
Opened, non-defective items* may be returned within 15 days of receipt for a refund or exchange, return shipping/handling and insurance are your responsibility and you may be subject to a restocking fee of 5%-15%, fees vary in accordance to the return issue.
Defective items* are eligible for an exchange within 30 days of original receipt (please follow directions above). All special order and/or final sale items you must contact the manufacturer for warranty service.
Items must be returned in the exact condition of receipt, all original packing materials, boxes, manuals, accessories and warranty cards must be unscathed and included in your return to qualify for any replacement, exchange or refund.
Please return all merchandise within a shipping carton and do not write on the original manufacturer's box. RMA numbers should be entered into the second address line of your return shipping label to ensure a proper, quick return process.
Please allow 48-72 business hours for all returns to be processed.
All returns/replacements must be received by our facilities within 10-12 business days after the receipt of an RMA # and within our guidelines of acceptable items and conditions for returns (see below). Shipping, handling and insurance for returns are the responsibility of the customer.
All special order and/or final sale items you must contact the manufacturer for warranty service**.
Big Value Inc prides itself in selling all Brand New, USA merchandise with Full USA Manufacturer Warranty.
Home Theater/Receivers/Televisions are final sale items, if you receive a defective unit please contact the manufacturer for warranty service. If you receive a damaged unit in transit you may have it exchanged via claim process, please email or call us for exchange details.
Television In-Home Delivery Policy: Upon arrival, the unit will be unpacked by the couriers for you to conduct a complete inspection of the TV. Please inspect the TV for any damages that might have incurred during freight. After inspecting the unit, fill out and sign the supplied questionnaire confirming the condition of the unit has been inspected and approved by you. Any manufacturer defects please contact the manufacturer for warranty service.
Images for accessories within Accessory Saver Bundles may be for illustrational purposes only, this does not affect the quality of merchandise.
If you have any questions on any of our policies please feel free to contact us.
* Television's, Large Fitness Equipment, Personal Care Items such as Shavers and Kitchen Appliances are final sale items and are not able to be returned under any circumstance. All inquiries must be directed to the respective manufacturer.
** Items sold with free shipping that were returned, customer may be subject to shipping charges on the original order.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.