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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Just started offering our products on Newegg. We often utilize Newegg's Shipped By Newegg Service (SBN) so you can get the support and speedy delivery offered by Newegg's team.

  • Feedback
  • Returns Policy
On-Time
Delivery
83.56%
Product
Accuracy
91.10%
Customer Service
Satisfaction
80.52%
248 Reviews (88% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 59
Anonymous
Ordered on 11/29/2019
Delivery problems 12/10/2019 12:37:44 PM
This seller appears to be located in Canada (not obvious when placing the order, as I live in the US). Seller created a mailing label for pickup via DHL after I placed the order (great stalling tactic), but the package was never picked up. Contacted the company several times with no response. Eventually received a message when I asked for a refund. I did get a refund, but the full amount I paid through Newegg was not refunded (some money was kept, presumably shipping/handling cost, even though nothing was shipped to me.) Wouldn't do business with this company again. Also reflects poorly on my Newegg experience.
  • No
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  • No
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Ernest R.
Ordered on 11/13/2019
Easy to install 11/29/2019 6:28:53 PM
Instructions were direct and easy to follow!
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Lincoln R.
Ordered on 11/13/2019
Shipping Issues: Use of DHL & signature required 11/29/2019 3:35:44 PM
There was no notification that a signature would be required or I would have shipped it to my office. They ship by DHL. I had DHL hold the package for pickup. DHL has limited locations and limited hours. To pick up the package I had to take time away from work.

UPS & FedEx have more convenient pick up options and hours.

Notice at check out could have saved a lot of headache.
  • No
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  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Larry B.
Ordered on 11/10/2019
Great transaction 11/27/2019 5:51:09 AM
Order and shipping were held up due to Veterans Day, the item did not process or ship when it was suppose to, with that said, they contacted me with the reason for not shipping on time, and sent it to me with one day shipping after the holiday. They appear to have customer service in mind. Overall a great transaction.
  • Yes
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1 out of 1 people found this review helpful. Did you?
Chad S.
Ordered on 11/8/2019
11/25/2019 12:08:27 AM
Powers my ring POE cameras perfectly. Came with 200w power supply.
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Kelly C.
Ordered on 11/12/2019
Exceptional Customer Service, even when dealing with an unruly customer. 11/24/2019 6:29:55 PM
Long story short, Neweggs shipping status page does not update well when using DHL as a shipper. My item was delivered 1 day early , and Newegg STILL show it as preparing to ship.

I sent a couple of email to Big Warehouse deals "expressing my frustration" with my items not shipping in a timely manner. I was assured they had been shipped, but believing Neweggs shipping status page, did not trust that answer. The last email I received from them, stated that the DHL tracking directly from DHL showed the package at the local hub. "Click." The lights came on. This was a Newegg issue, not a shipping issue. I tracked the package. Directly with DHL this time. There it was. Just as the Big Warehouse Deals had written in the email.

My apologies for the "emails of frustration". I would like all to know, this company was very helpful and took care of an unruly customer in a very professional manner. The product arrived on time, well packaged and as described.

Thank you, again, Big Warehouse Deals. I look forward to shopping with you again.
  • Yes
  • Yes
  • Yes
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Ralph I.
Ordered on 11/2/2019
Excellent 11/19/2019 5:14:43 AM
Yes
  • Yes
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  • Didn't contact
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Cory R.
Ordered on 10/31/2019
I still have yet to get my package 11/14/2019 12:09:18 AM
I paid for 1-3 day shipping it's been 8
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John P.
Ordered on 10/25/2019
Fine seller 11/11/2019 11:31:19 AM
Big Warehouse did a fine job making an international purchase fast and easy. Would buy from them again.
  • Yes
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  • Didn't contact
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Anonymous
Ordered on 10/24/2019
Tracking info may not be accurate 11/10/2019 4:30:17 PM
I bought an item on Thursday night and received it that following Tuesday (roughly 5 days if you count Sunday) I had paid for 2-5 day shipping. My shipping status did not update until Monday afternoon when it said the item had left their location in Canada. After I got off of work the following day I got a notification that my item had been delivered.

Not sure if they really didn't ship it until Monday or the tracking info was wrong, but either way it arrived in 5 days. If you feel like the information isn't updating I would suggest you contact the seller themselves and check on it, but most likely it will arrive on time.
  • Yes
  • Yes
  • Didn't contact
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ERIC J.
Ordered on 10/23/2019
Very fast delivery 11/6/2019 7:16:25 PM
I was hesitant to go with the lowest price, but they turned out to be very speedy. The monitor is exactly as described, and arrived in perfect condition.
  • Yes
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Henrique G.
Ordered on 10/11/2019
Best Low Profile Card! 11/4/2019 9:54:41 AM
Small and Powerful! Perfect for your Slim or SFF PC ;)

PS.: Be sure of your PC have enough air flow before buying/install, may become hot when your're gaming with Ultra settings
  • Yes
  • Yes
  • Didn't contact
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David B.
Ordered on 10/18/2019
Great graphics card, shipped from CA said on listing to ship from US 10/31/2019 8:47:13 AM
Great graphics card, shipped from CA said on listing to ship from US. Tried to contact seller prior to purchase and just went to what sounded like an unaffiliated individuals voice mail, but after a bit of research decided to place my order and it went well. Card came sealed and works great.
  • Yes
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Alex N.
Ordered on 10/4/2019
Will buy again from, Big Warehouse Deals! 10/22/2019 5:15:16 PM
I have researched, looked at reviews and what I noticed is many bad egg reviews about shipping updates.
Also, in my research reviewed, Big Warehouse Deals response to bad reviews regarding shipping issues.
My personal experience was what looked like, Newegg not updating the shipping information. Also, note that, Big Warehouse Deals clearly stated they contacted Newegg about this issue. I received my order on time and was the correct product. Five eggs, Big Warehouse Deals!
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Anonymous
Ordered on 10/7/2019
Lots of room for improvement 10/19/2019 11:10:39 AM
This company has lots of room for improvement. Hope you guys have a CAPA system.

*Order was made on 10/7, credit card co. blocked transaction as possible fraud, annoying, but not the sellers fault. However, payment was updated the next day, and the seller did not update the order/shipping status. I had to contact seller after 4 days had passed and my order was still 'in processing'. I received no response, but magically the order changed status within a few hours to 'preparing for shipment'. -1 egg

*Unfortunately, the seller chose DHL for US shipments. Any shipper knows, use DHL for international shipments only, because what has happened to me here happens all the time with DHL. Because the package required a signature, DHL just kept trying to deliver the package day after day to my home while I was at work. No pick up option, no note, no option of any kind. Then finally Friday rolls around (10/18) and DHL leaves a cryptic note with a bunch of scribbles that suggests the final attempt was made. What does that mean? Is my package being returned to seller?? Try to call DHL when home from work on Friday, but guess what? DHL is only open M-F, so now they are closed and I have no idea where my package is. Tracking info only says a delivery was attempted on 10/18. This sucks guys. All other packages for this project that required a signature were shipped UPS. Guess what UPS does? Tried to deliver the package once, leave a note saying it's at some drop off location with an address. Next day i pick up my package from the drop off and sign. Easy peasy. Stop using DHL for US, pleeaaaseee. -1 egg

*Overall, unhappy. I placed this order on 10/7. Due to sellers incompetence, it is now 10/19 and I still do not have my package. I am building this computer for a customer, and the package is a motherboard, so I can't really start anything until this laggy package arrives. All other packages arrived days ago except for this sellers package. My customer is breathing down my neck on this. -1 egg

I had to mark that the item was as the seller described because there is not an 'I dont know' option.

From reading other reviews of this seller , this shipment issue happens often. Fix it guys. Would not recommend.
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Odalis L.
Ordered on 10/2/2019
Super Fast Shipping 10/6/2019 10:31:19 AM
Received the item i exactly wanted and brand new. The shipping was AMAZING! i Selected regular shipping which was 5-7 business days but i received it in two days. Thank you very very much.
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Eric G.
Ordered on 9/17/2019
everything as promised 10/4/2019 12:11:13 PM
Item arrived in new condition, faster than promised. Shipped from BC, Canada, but got to CO in 2 days.
  • Yes
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  • Didn't contact
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francesca p.
Ordered on 9/23/2019
5 Star Seller - Would Buy Again 9/29/2019 7:42:45 AM
Great customer service and excellent communication! Item as described. Lightning fast shipping! Well packed. No problems at all. Perfect buying experience. I'm very happy and would definitely buy again. Thank you!
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Zachariah M.
Ordered on 7/31/2019
Motherboard was DOA, still no refund 2 weeks later! 9/19/2019 8:48:39 AM
Motherboard was DOA, I requested an RMA new egg approved but I have not received my refund more than 2 weeks later
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GEORGE P.
Ordered on 8/7/2019
Good Seller, iffy item availability 8/24/2019 3:39:13 PM
I Would recommend this seller.
Be aware that the refurbished items seem to come from somewhere else.
3 days of "Unavoidable refurbishment Delay" on tracking data.
  • No
  • Yes
  • Didn't contact
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