- Email This Seller
Buckets of Beads is located in Cold Spring, KY. We have been in business for more than five years in the Cincinnati Tri State area. We strive for excellent customer service and feedback. Feedback is greatly appreciated!!! If you have any questions at all before or after you receive your order. Please let us know we will be happy to assist you. We smile when you smile!!!! If for some reason you have a problem with your order please send us an email or call us at 888-886-1502. Please leave a voice mail if we are unable to answer. We will get back to you promptly. Thanks for looking and we hope we can go above and beyond your expectations.
- Returns Policy
Buckets of Beads will accept any return within the first 30 days. Either a refund will be issued or a replacement will be sent out. If an item that is not defective is returned there will be a 20 percent restocking fee. If an item is defective a full refund will be issued or a new product will be sent out.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.