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243 Reviews (89% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 24
Daniel B.
Ordered on 12/30/2016
Exactly what I oredered and Fast shipping 1/6/2017 2:57:08 PM
I would do business with them again.
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Brent W.
Ordered on 11/7/2016
excellent service, great products 11/19/2016 10:21:39 PM
went out of their way to trouble-shoot my order, product was well packaged, would buy for them again
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Michael S.
Ordered on 10/17/2016
Sent me a DOA board 11/2/2016 1:15:26 PM
So, I basically have nothing positive to say about this company since they sent me a DOA server board. If they respond to my RMA request in a timely and expeditious manner and replace the board with one that actually works, I'll revise this rating.

Update: Seller responded almost immediately to my request for RMA and shipped out another Supermicro board that works perfectly. Excellent communication and a pleasure to work with. I love doing business with a company that knows how to do business.
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Anonymous
Ordered on 7/20/2016
Top Notch Customer Service 8/31/2016 11:41:03 AM
We ordered a Supermicro H8DGU-F motherboard from this vendor, which arrived with non-functioning NIC's. The vendor issued a prompt RMA and we had a brand new, fully functional motherboard in hand in a matter of days. Despite the faulty hardware initially received, I would not hesitate to recommend this vendor based on our experience with customer service.
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Kenneth A.
Ordered on 8/12/2016
Great experience 8/19/2016 4:54:28 AM
Easy to deal with, very communicative, quick to ship.
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Anonymous
Ordered on 8/2/2016
Slow 8/8/2016 5:24:01 AM
Seller shipped at the very last possible moment, took forever to even begin to process the order. Their phone number listed does not work (or at least, it didn't when I tried to call them. It went straight to some error from Magic Jack) If I had known what I purchased was not a Newegg product (vs a marketplace seller product) I would have never purchased it. Needed the almost 6k dollars worth of drives much sooner than they would even possibly show up. Ordered on the 2nd of the month, the drives will not be here until the 12th. 10 days from purchase to delivery is horrible. At this point due to lack of speed in shipping, their phone number being broken etc I will be purposefully making sure I never purchase from this seller again.
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James R.
Ordered on 4/3/2016
Prompt shipping 4/9/2016 11:49:40 AM
Ordered a riser card and 3rd cooling fan for a SuperMicro server. Product was delivered the same day as the bulk of the other parts of the order. I'm sure CA Server Pro will be seeing future business from me based upon reasonable pricing and quick delivery.
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Anonymous
Ordered on 3/15/2016
Great customer service, pricey shipping 3/24/2016 10:16:02 PM
Ordered a chassis that was discontinued by the manufacturer, CA Server Pro got in touch and recommended alternatives. I've chosen to go with CA Server Pro whenever possible as a result of their service, but as an employee at a company that handles hundreds of orders per month, I wish their expedited shipping was more reasonable and accurately calculated.
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Anonymous
Ordered on 11/9/2015
Updated review: CA Server Pro replaced 1 of 3 DOA 1/16/2016 6:10:48 AM
I received 1 of 3 drives DOA, contacted Newegg and was told I had to return to HGST not CA Server Pro. After a few emails back and forth CA Server Pro contacted me, emailed me a label for an RMA then sent me a replacement drive. I am now happy and will recommend CA Server Pro as a customer service conscious vendor. Thank you CA Server Pro!
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Nick B
Ordered on 11/21/2015
Bad Packaging == 2 of 3 HDDs DoA 12/10/2015 7:49:40 AM
The disks arrived in sealed anti static bags solidly packed into a box with hard foam, which has no give, ensuring that any shock to the outside of the box was transmitted directly to the hard drives. They might as well have been mailed wrapped in brown paper. Two of the three were DoA.

I contacted CA Server Pro for an RMA, and they asked me for serial numbers. They then asked for a tracking number for the returned drives. So I went to the post office and shelled out $23 to ship disks back that were damaged due to the sellers incompetence.

The replacement disks also came poorly packed, in a box so jammed full of hard foam that it was bulging. Fortunately the drives themselves were in shock absorbing clam shells, so they survived the ordeal.

Given the other reviews of CA Server Pro this seems to be a pattern. I'll never buy anything from CA Server Pro again. These folks have no clue how to ship hard drives. I wish that I had seen that Newegg sold the same product...
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K
Ordered on 11/7/2015
Excellent customer service 11/20/2015 9:27:04 PM
I purchased three hard drives from this seller; two worked perfectly out of the box, though the third was not recognized by my drive enclosure, even after switching bays. I contacted the seller, who arranged an RMA. I sent back the defective disk and received a replacement within a few days. While the communication was terse, they were responsive to my inquiries during the RMA process and the replacement drive worked properly.

Would happily purchase from this seller again.
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Anonymous
Ordered on 10/23/2015
A trustworthy server parts seller! 10/28/2015 11:45:17 AM
Item as described, delivered on time. Will continue to buy server parts and hard drives from this seller.
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Anonymous
Ordered on 10/23/2015
Can't ask for more 10/28/2015 11:43:42 AM
Professionally packaged and delivered ridiculously fast! Thank you!
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Anonymous
Ordered on 10/20/2015
Thumbs-up! 10/23/2015 12:44:53 PM
I received my order quickly despite free shipping. Will buy from again, good job!
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Anonymous
Ordered on 10/16/2015
Fast shipping, item as described! 10/19/2015 5:30:07 PM
Item arrived sooner than expected. Well packaged with layers of protection and my computer is now up and running again. A+++!
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Anonymous
Ordered on 10/5/2015
Lousy Packaging 10/19/2015 9:46:52 AM
Ordered 12 4tb SAS drives, they may as well of slapped a stamp on each bare drive and dropped it in the mailbox. Now I have to individually test each drive right away to make sure they weren't damaged in the box. Does it really take that much to properly pack harddrives for shipping? I may send back all 12 and try again...
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William
Ordered on 10/15/2015
not honoring cancel requests 10/16/2015 1:40:20 PM
I used the e-mail link to request a cancellation but i got charged anyway and the order shipped despite my request. I will get this thing rma'd and returned but i should have been able to get this cancelled as i was able to find it substantially cheaper elsewhere.
CA Server Pro Response:
Customer requested us to cancel his order after we dropped off the package at Fedex. We courteously suggested him to reject the package at the time of delivery so that he doesn't have to pay for return shipping but he was looking for immediate refund.
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DOA Drives 3 out of4
Ordered on 9/10/2015
Massive drive damage, DOA 3/4 9/19/2015 10:40:11 AM
These drives arrived so poorly packed that 3 out of 4 were DOA. One was so badly damaged that the SATA connection was almost completely snapped off. I have received shipments from online auctions packed by people sitting at a kitchen table that were packed better than this. USPS envelopes?! Are you kidding me?! The NewEgg sub vendor CA Server Pro, needs to have a talk with their shipping department as this order was amateur hour.
Love NewEgg, VERY Disappointed in CA Server Pro.
CA Server Pro Response:
We took full responsibility of the damage and took corrective action quickly. Customer received new drives a few days following the reporting of this incident.
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3 out of 3 people found this review helpful. Did you?
Nate
Ordered on 7/30/2015
Packaging doesnt compare to directly from newegg 8/5/2015 11:07:36 AM
Ordered a very expensive 4TB SAS drive and was surprised at how little packaging was in the box and could easily of shifted around...Have not tested the drive yet but fingers crossed.
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Audie
Ordered on 7/1/2015
Quick 7/22/2015 10:12:07 AM
Got the item next day. Very quick and what was ordered. Very pleased.
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