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CA Server Pro is a global provider of server parts and enterprise memory, HDDs, and SSDs. We are committed to providing the highest level of customer service and the speediest shipping handling with the goal of achieving 100% customer satisfaction at all times.

  • Feedback
  • Returns Policy
On-Time
Delivery
96.17%
Product
Accuracy
98.56%
Customer Service
Satisfaction
96.72%
434 Ratings (91% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 88
Anonymous
Ordered on 8/2/2016
Slow 8/8/2016 5:24:01 AM
Seller shipped at the very last possible moment, took forever to even begin to process the order. Their phone number listed does not work (or at least, it didn't when I tried to call them. It went straight to some error from Magic Jack) If I had known what I purchased was not a Newegg product (vs a marketplace seller product) I would have never purchased it. Needed the almost 6k dollars worth of drives much sooner than they would even possibly show up. Ordered on the 2nd of the month, the drives will not be here until the 12th. 10 days from purchase to delivery is horrible. At this point due to lack of speed in shipping, their phone number being broken etc I will be purposefully making sure I never purchase from this seller again.
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4 out of 4 people found this review helpful. Did you?
DOA Drives 3 out of4
Ordered on 9/10/2015
Massive drive damage, DOA 3/4 9/19/2015 10:40:11 AM
These drives arrived so poorly packed that 3 out of 4 were DOA. One was so badly damaged that the SATA connection was almost completely snapped off. I have received shipments from online auctions packed by people sitting at a kitchen table that were packed better than this. USPS envelopes?! Are you kidding me?! The NewEgg sub vendor CA Server Pro, needs to have a talk with their shipping department as this order was amateur hour.
Love NewEgg, VERY Disappointed in CA Server Pro.
CA Server Pro Response:
We took full responsibility of the damage and took corrective action quickly. Customer received new drives a few days following the reporting of this incident.
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4 out of 4 people found this review helpful. Did you?
UnhappyCustomer
Ordered on 5/7/2015
Terrible Customer Service 5/29/2015 7:28:35 AM
I paid for overnight shipping on Thursday. My order was shipped on Thursday, but instead of overnight, I got it after my deadline and it arrived on Monday. I paid $25 more per hard disk, just so that I could get them overnight, Plus the $76 for the shipping. I simply asked for CA Server Pro to credit me the shipping charge difference between the 1 day and 2 day shipping. The response was rude and I was basically told they would do nothing. I never even got an apology. I will never do business with CA Server Pro again.
CA Server Pro Response:
We dropped off the package on the same day the order was placed but it was too close to Fedex cutoff time so it didn't go out till Friday. It was delivered on Monday but it's still on time as delivery time = transit time + handling time. We offered a refund on the difference between overnight and 2nd day charges but customer refused as he sought for a full refund. In most cases even newegg ships the next day. We will try our best to ship urgent orders the same day.
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4 out of 4 people found this review helpful. Did you?
Nate
Ordered on 7/30/2015
Packaging doesnt compare to directly from newegg 8/5/2015 11:07:36 AM
Ordered a very expensive 4TB SAS drive and was surprised at how little packaging was in the box and could easily of shifted around...Have not tested the drive yet but fingers crossed.
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3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 10/5/2015
Lousy Packaging 10/19/2015 9:46:52 AM
Ordered 12 4tb SAS drives, they may as well of slapped a stamp on each bare drive and dropped it in the mailbox. Now I have to individually test each drive right away to make sure they weren't damaged in the box. Does it really take that much to properly pack harddrives for shipping? I may send back all 12 and try again...
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2 out of 2 people found this review helpful. Did you?
Todd L.
Ordered on 6/5/2020
Can I give them 6 eggs? 6/7/2020 9:29:44 AM
These guys are awesome! My second order from them. I ordered my RAM from them on a Friday. I sent a message asking if it would be possible to get it shipped ASAP because I needed it to finish my server build. They called me within an hour. Not only did they get it shipped out that day, it arrived the next day (I'm within 25 miles, which is why I originally chose them). They also offered to upgrade my RAM to the next speed higher (2933 instead of the 2666 that I ordered).

Arrived on time. Works great. I'm completely satisfied and will definitely order from CA Server Pro again!.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/8/2019
Sent wrong item, wants me to communicate using private yahoo email. 10/21/2019 8:04:49 AM
Terrible customer service. Sent wrong item and refuses to process claim. Wants me to email through private email address outside of newegg, Refuses to process claim through newegg and provide return shipping label. Have to have newegg refund the purchase or report fraud to CC. Don't trust these unprofessional goons, plenty of other vendors.
CA Server Pro Response:
Hi,

Sorry for our mistake.

We have provided you with return label and will issue refund upon receiving the returned item.

Thanks,
CA server pro
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 5/18/2019
Slow shipping. Ordered 05/18, didn't ship until 05/21. 5/22/2019 3:23:51 PM
Slow shipping. Ordered 05/18, didn't ship until 05/21.
CA Server Pro Response:
Hi,

It's shipped one-day late but delivered on time as we upgraded shipping.

Thanks,
CA server pro
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1 out of 1 people found this review helpful. Did you?
Richard S.
Ordered on 5/31/2020
Great response and service 7/3/2020 2:08:52 PM
They delivered on time as promised and answered any questions I had. Thought I had a problem with the hard drive and they promptly replaced. The issue ended up on my end.
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James H.
Ordered on 6/7/2020
These folks do it up right every time. 6/22/2020 2:28:36 PM
I have used this Newegg Market Place seller many times and have always received great service.
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James H.
Ordered on 3/26/2020
A RELIABLE NEWEGG MARKETPLACE PARTNER. 4/9/2020 9:22:03 PM
I always know I will get the exact item I ordered, on time and well packaged when I order from NewEgg's Marketplace Provider - CA Server Pro.
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Tyler N.
Ordered on 2/12/2020
Great Costumer 2/19/2020 1:12:35 PM
I bought this for my motherboard and it did not fit. Emailed the team and they said they would give me a refund. Hopefully can do business with them again in the future.
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Joshua M.
Ordered on 11/15/2019
Good Seller 11/27/2019 11:25:28 AM
As expected received order on time and as described.
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Joshua S.
Ordered on 9/3/2019
Thank You 11/1/2019 10:03:54 AM
Either my motherboard arrived with a bad pin, or I mistakenly bent it when I was trying to install the CPU. Either way, Manson worked with SuperMicro to help get the matter resolved, and I really appreciate his help.
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Jeff P.
Ordered on 9/8/2019
excellent 9/17/2019 6:35:04 PM
Great customer service, return couldn't have been easier.
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Jesse H.
Ordered on 7/30/2019
Great seller 8/17/2019 5:43:29 AM
The SSD came in original packaging in excellent condition. When it comes time to expand or upgrade, I will be contacting these guys again.
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Casey S.
Ordered on 7/21/2019
Excellent as always 8/1/2019 2:15:32 PM
Purchased from seller previously and when it came time to purchase more server parts, I specifically selected this seller when I had the chance because I knew I wouldn't be disappointed.
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James H.
Ordered on 7/2/2019
7/19/2019 11:13:01 AM
I have been doing business happily for many years with Newegg and this was a very small order yet it was treated like orders I've made totaling hundreds of dollars. I shop here precisely for this reason. Mutual respect.
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Darlene E.
Ordered on 6/11/2019
6/25/2019 11:53:38 AM
Items well packed and shipped promptly. All drives worked on arrival. No issues.
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Tim C.
Ordered on 6/6/2019
Expedited Shipping! 6/14/2019 11:55:22 AM
These guys took went the extra mile to get me my enterprise SSDs when I absolutely needed them for an emergency NAS build.
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of 5
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