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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Feedback
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On-Time
Delivery
50.00%
Product
Accuracy
70.00%
Customer Service
Satisfaction
70.00%
10 Ratings (60% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-5 of 5
Anonymous
Ordered on 12/24/2019
took longer than should 1/15/2020 5:03:09 AM
glitch in shipping. This order sat for a week waiting for pick up (according to tracking), before I emailed for fix.
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Michael P.
Ordered on 11/20/2019
Super Fast Shipping - Thanks! 11/27/2019 6:18:19 AM
Item was received as advertised. I was very surprised with how fast it was shipped. I received this large item with 48 hours of my order.
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Anonymous
Ordered on 11/6/2019
Got the NVR fine 11/21/2019 4:39:33 PM
Seller did attach a wrong tracking number to the order, and it took a while to ship (that was expected, based on the seller's listed shipping times). But the seller was responsive to my e-mails and the NVR got here fine. I am generally satisfied. Thanks!
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Anonymous
Ordered on 10/22/2019
Zero communication. Wrong information. Item never received. 11/11/2019 4:15:53 PM
I ordered a cable and I never received my order. Nobody contacted me. System shows wrong shipping information. I will suggest not to buy any product if the product is fulfilled buy a third party vendor.
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John G.
Ordered on 2/6/2019
Terrible Service from NewEgg and CCTVBestBuys. Sort of a "Bait & Switch" 2/27/2019 3:53:11 PM
February 6th, 2019.
I was in the market for a camera for my company and found what appeared to be a good value on Newegg for the specific camera I wanted. The NewEgg Marketplace Seller, CCTVBestBuys, represented that the item was in stock, and they charged my credit card on February 6th. Immediately thereafter I received an email indicating that 'a UPS label had been prepared', and that I should allow 1-3 days for the order to be processed and shipped.

February 19th, 2019.
Almost two weeks later I decided to look into why I has not received my product. UPS' website indicated the same thing that it did 13 days before: "a UPS Label has been prepared". So I called Newegg who called CCTVBestBuys who sent me an email saying that "Our shipping department shows it has been shipped. We are looking into this and will update as soon as we get more information." But whenever I would try to track the UPS package using the label number I was given I got the same message: 'a UPS label had been prepared'

February 20th, 2019.
After repeated attempts to get answers, the NewEgg marketplace seller contacted me with this message: "Hello, I just found out that shipping department updated wrong tracking number by mistake and this item is currently on backorder and we are expecting to get our shipment by 3/5 and can ship out the order the same day. We may get even sooner but for now our ETA is 3/5. We apologize for the whole mistake and delay of the order." So basically I was told sorry - but you're going to have to wait two more weeks...

February 26th, 2019
Newegg sent me a survey asking me to rate my recent shopping experience. Well it has been lousy. The Seller took the money and has given me nothing yet. I hope things will work out eventually but I don't know when.

Would I buy from CCTVBestBuys again? Possibly yes, probably no.
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1 out of 1 people found this review helpful. Did you?
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