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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Chef Pro knives specializes in high quality kitchen cutlery products for your home and professional kitchen. From fillet knives to cleavers, you can be sure to locate the exact product you need. We offer free shipping on orders over $59. Most orders are shipped the same day if ordered before 1pm EST. We are family owned and operated and can offer the expertise on our products you won't find anywhere else. Our Customer service department is available Monday thru Friday 9:00 AM - 5:00 PM EST.
- Returns Policy
30 Day Return: Chefproknives.com offers a 30 day return policy on all knives purchased on Chefproknives.com. The term of the policy begins with the date of shipment and extends 30 consecutive days. Please refer to to the Preparation for Return section of this policy for the proper way to ship your product. Damaged products due to improper shipping will not be refunded. Please note that we do not accept returns for used Knives due to sanitary reasons.
No Questions Asked: Your purchase may be returned for any reason within 30 days. This ensures your full satisfaction and confidence with your cutlery or accessory purchase from Chefproknives.com. Refunds will be credited back to the same form of payment used in your original purchase.
Restocking Fees: All returns will be assessed a 15% restocking fee within the 30 day return period.
Returned Merchandise Condition: All returned merchandise must include original box, packaging materials, manuals, accessories, etc. Any items not returned will be billed full retail value. Merchandise must be returned in new condition. Damaged or abused merchandise may be refused for credit and will be returned to the customer at their shipping expense.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.