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Seller#: 0UH8ISD1TROLEQ47F

ChessCentral Seller Profile 704-814-0817 Email This SellerEmail This Seller  See all products from ChessCentral See all products from ChessCentral

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Monday – Fridayy (8:00 AM – 5:00 PM EST/ No Weekend Hours

Thank you for shopping ChessCentral! We have been serving the Internet chess community since 1997, and have become one of the most popular sites for chess products and information on the world wide web. ChessCentral is owned and operated by Pickard & Son, LLC; as a North American chess book publisher, Pickard & Son has been creating first-class chess books since 1995 starting with The Games of Wilhelm Steinitz.

Pickard & Son is managed by the two founders and owners, whose expertise covers all aspects of the business. Sid Pickard has been a National Chess Master since 1985 and serves as CEO of the Company. With its staff consultants of Grandmasters, International Masters, National Masters, and Experts Pickard & Son has gained a reputation for offering only the best in chess.

Our vision is to build the most comprehensive chess product line and information resource available anywhere. Cutting-edge products and books (both paper and digital) are coupled with a drive to increase awareness about the benefits of interactive, on-line study as a fun way of improving chess performance. Emphasis is placed on directing chess players of every skill level, from casual beginners and novice players (along with their parents!) to serious tournament competitors, toward the information and products they need to succeed. We are committed to providing regular product information updates and individualized prescriptions for improvement.

We are proud to create and distribute the best in specialized chess information. In the past, knowledge about chess was poorly presented, expensive, and hard to obtain. We have been able to produce attractive products at an affordable price. Skills like manuscript writing, editing, typesetting, print preparation, proofreading, copy writing - not to mention management, marketing, web design - all these have been combined to create a top-notch catalog of chess software, DVDs, chess sets, books, CDs and e-books.

Presently, Pickard & Son has many active distributors worldwide, on every continent. We have earned a sterling reputation as the leader in cutting-edge chess. Thank for your interest in ChessCentral. We welcome your comments, suggestions, contributions - you may email us at

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/13/2013

Rating + 5 Excellent seller

I bought a wooden magnetic chess set from this seller and I am very satisfied with the set and the seller's customer service. They communicate quickly and work with the customer to resolve any issues or answer any questions. Very highly recommended seller and product, will do business with them again.

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Order Date : 6/19/2012

Rating + 3 Chips and scratches

Imperfections on glass chess sets are more noticeable than other sets I've purchased. This one had scratches on a couple of the black squares and a couple of the pieces were chipped.

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Order Date : 11/14/2011

Rating + 5

Nice set for the price.

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Order Date : 8/31/2011

Rating + 3 Received

Finally I got the chess software. It was delivered to a different address than was asked for.

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Order Date : 8/31/2011

Rating + 1 Bad

Never received the chess software. ChessCentral said they shipped it twice. I cannot believe that.
I'm used to buy this kind of chess software right from ChessBase in Germany and year after year they neve failed to deliver. I wand my money back. There's no rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    If you don't want it, we take it back - no questions asked. In other words, satisfaction guaranteed or your money back! If for any reason you are dissatisfied with a ChessCentral purchase, you can return it within 30 days of purchase with a copy of the return authorization from customer support and in the original packaging for full purchase price refund.

    Software, DVDs, CDs, Downloads
    Software, DVDs and CDs must not be opened. Products must not be shop worn, or outdated and be in resalable condition. If the product is defective we will replace it free. We stand behind our products 100%! Downloads are non-refundable. Most downloads can be evaluated by joining our FREE to join Member's Area at Please contact customer service before sending back a return for proper return address and instructions:

    Chess Set and Chess Boards
    Sets and boards have a 30 day return policy. We will refund all but our shipping charges (which range between $18-$30 depending on weight) and have a 10% repacking and restocking fee. This assumes that all returns are received in as-sent condition. Returns of chess boards are accepted, but be advised, that if not returned in mint condition we can not refund your money. Always, if a set or board arrives damaged, we will replace it free. Please be sure to keep the shipping packaging.

    Holiday Season Returns
    ChessCentral understands that you like to get you holiday shopping done early. From November 1 through December 25 any purchase can be returned (meeting the above conditions) by January 15 for refund. Remember, ChessCentral is happy to ship directly to anyone, anywhere in the world! So shop early and shop with confidence.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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