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CowboyStudio, specializing in professional photographic lighting and studio equipment for the photography, film, and video industries, sells high quality photography supplies and accessories at an affordable price. We are committed to your satisfaction and guarantee that your order is shipped quickly and accurately. Thank you for shopping with us!
- Returns Policy
If you are not satisfied with your purchase for any reason, you may send the item back (at buyer’s expense) for a refund**
Item will be refunded minus a 20% restocking/service fee.
Shipping and handling fees are non refundable.
Return orders must be in the same condition as received WITH ORIGINAL PACKAGING.
If an item received was damaged or defective, please notify us within 7 days of receipt of the item.
Defective items can only be exchanged for an identical item.
Buyer must return the defective item back to the seller before a replacement item can be shipped out.
Prior to returning any order, buyer must contact seller via email, return form, or phone for authorization.
Buyers must pay their return shipping charges
Light bulbs and flash tubes are not covered by warranty. If you receive a bulb that is broken, you must notify us within 7 days of receipt, and a replacement will be sent to you. We will not replace any broken or defective bulbs after 7 days.
**We do not accept returns and do not refund the following items:
Opened muslin backdrops
Paper and Vinyl backdrops
Used strobe flash lights
Special Order Items
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.