- Email This Seller
From the beginning, we never lost sight of our original goals - fast shipping, quality customer service, and the most competitive prices in the industry. We look forward to serving all of your scrapbook and crafting needs for many years to come.
Why we do what we do
• When there is a fire, after making sure all the people are safe, what is usually one of the next things people want to make sure is safe?
• Their scrapbooks and photos!
• We help people preserve the most precious thing next to people, their memories of people.
• Our role in helping people preserve memories is meaningful work!
• Craft-e-Corner is committed to providing high quality crafting and scrapbooking products at fair and affordable prices.
• Craft-e-Corner is dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, and genuine desire to help others.
• For each customer, we are committed to serving your needs and solving your problems so that you have the most enjoyable and convenient shopping experience possible.
• We take pride in our reputation as a company with integrity that you can trust.
- Returns Policy
Craft-e-Corner only sells NEW items returned items must be NEW, UNUSED, and in ORIGINAL PACKAGING. Initiation (contact with Craft-e-Corner) of the return process with receipt of RAN Number must be done within 30 days of receiving the product.
The following fee may occur if the return is not authorized.
Processing Fee = $15 USD for unauthorized returns made (without RAN)
The following fee may occur if a reshipment is needed due to inaccurate shipping address provided by customer.
Reshipment Fee = 10% of the cost of the item (prior to ANY discount/coupon) will be charged for any reshipment due to incorrect address. This fee is designed to cover the cost of shipping the product and the additional processing time.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.