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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

The Mission:
Our mission is to create more jobs for Veterans by building CopyThat which is Veteran Owned & Operated.

The Company Values:
Our values are very simple and direct they are Honor, Duty, Service. CopyThat!

Charitable Donations:

CopyThat raised just over $5,100.00 that we will be donating to 3 Veterans Charities. This was possible because of the orders from July 4th to Veterans Day November 11th. Thank you for all the support!

CopyThat!

  • Feedback
  • Returns Policy
On-Time
Delivery
91.67%
Product
Accuracy
87.50%
Customer Service
Satisfaction
81.82%
24 Reviews (83% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-8 of 8
Belle B.
Ordered on 8/6/2019
Fantastic 8/19/2019 4:58:13 PM
I would highly recommend Delta Team CopyThat for purchase of unlocked iPhones.
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Anonymous
Ordered on 5/19/2019
Works great! 5/31/2019 1:45:50 PM
This has improved the sound so much. It’s a dramatic improvement over the tv speakers.

I would definitely buy from Delta Team Copy That again!
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DON R.
Ordered on 7/23/2018
Great Transaction! 8/6/2018 10:01:13 AM
Item was delivered/Shipped very quickly, and product is exactly as described, and at a great price as well, thanks.
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  • Didn't contact
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Taylor S.
Ordered on 11/27/2017
I thought I was getting the Call of Duty WWII bundle 12/11/2017 2:55:22 PM
I thought I was getting the new Call of Duty WWII bundle along with an extra controller and the Bluetooth PlayStation gaming headset.
Delta Team CopyThat Response:
Hello Taylor, We think you bought the wrong product. The title of the product says "PlayStation 4 Slim 500GB Console - Call of Duty Infinite Warfare Bundle". This product doesn't an extra controller or headset or the Call of Duty WWII. We shipped what you ordered we would kindly ask you to remove your feedback.
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Mark S.
Ordered on 11/23/2017
Might be decent? who knows, I never got the thing 12/8/2017 3:26:17 PM
It never showed up, and the seller was not helpful in trying to find it.
Delta Team CopyThat Response:
Mark, you emailed us that you never received the package on 12/1/17 10:11 AM. We responded 12/1/17 10:39 AM that your package shows delivered to your postal locker according to the US Postal Service. We also emailed you that if you still haven't received your item, you have to fill out an Affidavit Stolen package and we would replace and refund and you never replied.
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2 out of 2 people found this review helpful. Did you?
Len B.
Ordered on 9/7/2017
Great Service 9/21/2017 12:45:33 PM
Had to return, order was my mistake, but was handled very well.
Delta Team CopyThat Response:
CopyThat! Thanks for the Feedback!
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Kevin D.
Ordered on 3/22/2017
Seller was exceptionally rude and argumentative 4/27/2017 3:27:01 PM
Ordered a soundbar from this company, and when I found out it wouldn't be delivered on time, I had it returned to sender. When I filed for the refund telling them that I no longer needed it as I had ordered it for a specific event, this is what was sent to me:

"There is no guarantee on time they will deliver the unit unless you pay extra there 1st delivery attempt was 8:30am that is early. We shipped the unit that you ordered with UPC which is for Sony HT-ST5 you can google search it. The units serial number which is also for the Sony HT-ST5 these are scanned to your order. The reason FedEx still has the package is because you had it held at a Fedex location. I am not sure why you are even filing this when you tried to change the address after the order was placed and we cannot do that. No refunds will be issued till the package comes back to us. The FedEx Tracking says the following.

3/25/2017 - Saturday
Customer not available or business closed
8:30 am On FedEx vehicle for delivery
Same day you had them, held the unit at a Fedex location
3:37 pm Delivery option requested
Hold at FedEx location request received - Check back later for shipment status

3/28/2017 - Tuesday
7:34 am Hold at FedEx location request accepted TULSA, OK
Shipment is being redirected as requested to FedEx Office
2:19 pm Held at FedEx location for recipient pickup BROKEN ARROW, OK
Package available for pickup at FedEx Office: 732 W NEW ORLEANS
1:32 pm At local FedEx facility
Tendered at FedEx Office"

I contacted Newegg support 3 times, the company refused to waive their "restocking fee" of 73.43. The box was completely unopened as I never received it, and the Newegg supervisor and marketing team both requested that the fee be waived because the item was still new in box and restocking fees are to assess if the equipment is new and because the item normally needs to be sold as open box, and this wasn't the case here.

They flat out REFUSED to do so. Newegg themselves were forced to eat the cost.

DO NOT DO BUSINESS WITH THIS COMPANY. They will NOT be even remotely helpful, they will blame you for all of the problems that you run into, and they will be extremely rude.

Email of them being rude and staunchly ignorant to Newegg support:

"-----Original Message-----
From: C7f25dff69bf94551859f8baabff2ee2b@marketplace.newegg.com [mailto:C7f25dff69bf94551859f8baabff2ee2b@marketplace.newegg.com]
Sent: Friday, March 31, 2017 12:40 PM
To: Delta Team < ***Email Address is Removed*** >
Subject: Newegg Marketplace Order #Redacted - Other



Hello my name is __Martina.L____ from Newegg Customer Service.

We have a customer who needs assistance to set up a return for their Marketplace order. The customer’s order details are listed below.
Customer# Redacted
Sales order# Redacted
Item#(s)Redacted
Detailed Return Reason:unopened
The customer does have all of the original retail packaging and accessories.
Refund or replacement: a full refund and a ************* label. Please waive the restocking fee.
Thank you.

----- From: <Delta Team CopyThat> To: <Kevin D> -----

Our Policy are listed and we will follow them.

Honor, Duty, Service!
Delta Team
Support Veterans! Copy That!"

Straight up, screw this company. They are as greedy as a company comes, and they don't care about you as a customer.
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3 out of 4 people found this review helpful. Did you?
Anonymous
Ordered on 3/9/2017
Topnotch all the way! 3/23/2017 9:40:30 AM
This seller to care of me very well. I appreciate what they did for me. Thank you very much from a very appreciative and content military member.
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0 out of 1 people found this review helpful. Did you?
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