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Deluxe PCs is a personal computer refurbisher that specializes in high end desktops, laptops, and tablets. Deluxe PCs offers many services to large corporations, which may involve thousands of computers, and also attentive and proactive in the service of smaller businesses, where the orders may be much smaller. Deluxe PCs understands that the market is ever changing, and is very proficient at adapting to those changes. Deluxe PCs is conveniently located in Florence, KY, which is about 15 miles south of Cincinnati, OH. This gives us the geographical advantage of getting your order to you quickly, and more importantly, affordably. Our experienced staff can process any order very quickly, and have it shipped to you in a timely manner. Here at Deluxe PCs, we are constantly growing, and passionate about earning customers for life.

  • Feedback
  • Returns Policy
On-Time
Delivery
98.72%
Product
Accuracy
93.62%
Customer Service
Satisfaction
97.08%
235 Ratings (95% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 111
Larry T.
Ordered on 1/29/2020
Refurbed Dell 9020 2/14/2020 6:54:11 AM
Purchased this computer because of Microsoft's pulling the plug on Windows 7. So this computer came with new 256 SSD and Windows 10 installed. So far, in the process of loading the additional software plus data is running smoothly with the exception of my lack of knowledge of Windows 10.
The only thing I would have liked is a better onboard graphics card. CPU and Data transfer are fine but the graphics card is lacking speed and connections. Had to buy an adapter because it didn't have a DVI Port
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Caleb B.
Ordered on 1/8/2020
Customer Service was exceptional 2/4/2020 12:38:07 PM
We had some concerns about the new laptop, the customer service team made sure we were completely satisfied before letting us go. Thanks Chad :)
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John P.
Ordered on 1/8/2020
So far so good with the seller and the product. 1/23/2020 12:08:11 PM
HP computer arrived exactly as expected on the expected date, and packaged very securely. Powered up the unit & brought Windows 10 right up, no problem. So, very satisfied thus far.
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Allen J.
Ordered on 1/16/2020
Exactly as advertised 1/22/2020 1:46:55 PM
PC was delivered on time, packaged well, in perfect working order. Thanks!
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  • Didn't contact
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Terry L.
Ordered on 1/6/2020
Excellent Service Especially when Things Don't Go Right 1/21/2020 2:25:21 PM
I received a shipment of the wrong computers. When Deluxe PC was notified, they gave me an immediate 10% discount for my trouble, and had the correct order to my house the next day; six days earlier than expected. The product meets all my expectations. The people at Deluxe PC were excellent to deal with and made things right.
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Michael D.
Ordered on 12/25/2019
Excellent Service 1/11/2020 8:09:54 AM
I received my computer in excellent condition and instead of waiting 7 days, it arrived in only 4 days. I would not be afraid to purchase a refurbished computer from this vendor.
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Ketta M.
Ordered on 12/11/2019
12/27/2019 2:47:27 PM
Yes
Deluxe PCs Response:
Yes! Thank You!
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Lourdes A.
Ordered on 12/10/2019
Great Refurbished Laptop 12/27/2019 11:58:29 AM
This is the second time I have ordered a refurbished laptop from Deluxe PCs. They have excellent customer service and I highly recommend them. The laptop was packaged well and shipped with the original power cable. The laptop comes with authentic Microsoft COA Win10 certificate. It is a clean install with no bloatware like Nortons, etc. I now have a refurbished laptop Intel i5 with 256GB SSD, 16GB RAM that fits my needs without breaking the bank.
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Tim T.
Ordered on 12/6/2019
Product was a quality item and matched description. Delivery was better than expected. 12/26/2019 9:08:49 PM
Good product at great price. Would recommend.
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Rich K.
Ordered on 12/7/2019
Better Than Expected 12/23/2019 1:39:03 PM
Aside from a little shiny spot on the mouse pad. This thing looks like brand new. The shipping was super fast, and it runs great. Definitely consider these guys when buying refurbs!
Deluxe PCs Response:
Thank you for sharing your feedback and taking a chance with one of our Grade B models. We try our very best to accurately describe the condition of all our products. Enjoy!
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Jennifer F.
Ordered on 11/23/2019
12/11/2019 7:37:28 AM
I would definitely recommend this seller. This was my first time to ever order, and I was hesitant. However, the product was delivered on time, and packaged properly.
Deluxe PCs Response:
Thank you for your kind words!
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Mark B.
Ordered on 10/29/2019
Way better than expected 12/2/2019 11:52:35 AM
Would heartily recommend Deluxe PCs through Newegg. Everything at LEAST as good as advertised. I'm no stranger to refurbished units. This one was superior, as virtually no wear at all. Had a slight sticking #2 key for a brief time. Now totally fine. Suspect that this could happen with ANY keyboard. Also, well-versed with Newegg, as have bought several products over the years. Never had to return anything, and any questions were promptly answered.
Deluxe PCs Response:
Thank you so much for those kind words. We really put a lot of work and effort into our machines. It really brings us joy to read your review. Enjoy that E7450 for many years!
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Steve H.
Ordered on 11/7/2019
Outstanding! 11/22/2019 11:37:07 AM
I called DeluxPC tech support and their rep was professional and helpful! Answered my questions concerning the product!
Product arrived as described faster than expected! A+++
Service
Deluxe PCs Response:
Thank you for the kind words! We have a very knowledgeable staff on had to help out with any computer questions you may have. Enjoy your newly refurbished PC!
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Anonymous
Ordered on 11/5/2019
11/21/2019 8:34:02 AM
The first laptop I received had a fatal error and had to be returned. The company responded quickly and replaced it with a good unit, so I am satisfied but took off a star for that hassle.
Deluxe PCs Response:
We are very sorry that you had a inconvenience on your first PC. I am glad we were able to get you a replacement in a very quick turn-around. Thank you for the great feedback and please let us know if there is anything else we can help out with!
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Michael G.
Ordered on 11/4/2019
Thinkpad 11/19/2019 11:40:01 AM
This vendor delivered exactly what they described. Actually, I think the product was in better shape than described. Great product!
Deluxe PCs Response:
Thank you so much for the great feedback! We pride ourselves in the most accurate descriptions out of all 3rd party Newegg sellers. Sometimes, you even get a little bonus =)
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Nate R.
Ordered on 11/1/2019
It was great! 11/19/2019 10:53:49 AM
The processor ordered was packaged great and works great! Shipping was a little slow but I'm very happy with this processor. It was an upgrade for a HP ProBook 650 G1
Deluxe PCs Response:
Thank You! Replacing a CPU is one of the quickest and cost effective way to upgrade a PC. Let us know if you have any questions!
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NICHOLAS F.
Ordered on 11/3/2019
Quick service and a good machine 11/18/2019 12:27:46 PM
The machine arrive quickly, on time and in good shape. I'm writing this review on it.
Deluxe PCs Response:
Thank you for the feedback! Enjoy your PC for many years to come!
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Susan R.
Ordered on 10/8/2019
Fantastic Service 10/23/2019 2:35:28 PM
I definitely would purchase from this seller again and I will also recommend them to others.
I had a minor issue with the laptop I purchased and the seller went above and beyond to solve the issue (which was fixed) and to make sure that I was a satisfied customer. The refurbished laptop I purchased at a great low price from this seller is in excellent condition. I also support companies like this seller that refurbish perfectly good electronics because it is good for the environment.
Deluxe PCs Response:
Thank you so much for the great feedback! It's customers like yourself that really drive our business. With all refurbished computers, there is always a slight chance for a hiccup but we are here to help!
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JOHN S.
Ordered on 9/23/2019
Clean Machine 10/9/2019 10:32:44 AM
I would recommend this merchant. The PC arrived on time, very clean, and worked as expected. No problems. Very satisfied.
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Anonymous
Ordered on 8/23/2019
Incorrect Item Was Delivered But Good Customer Service 9/10/2019 12:33:28 PM
Deluxe PCs shipped me the model of the computer with lower screen resolution that what I ordered. Other than that, the computer worked fine and was in great shape.

I had to ship the incorrect computer back to them and wait for it to be processed before they could send me a replacement, a venture which would have taken about 2 weeks (from the time I shipped the wrong computer until the time I received the new computer). During that time, I found a better deal on a new computer and decided to go with a refund instead of a replacement. Perhaps I would have gone with the replacement computer if the turnaround time was faster.

Other than that, the customer service was good, they responded quickly to my emails with helpful information. When the time comes for me to get another computer, I'll strongly consider buying from Deluxe PCs.
Deluxe PCs Response:
Thank you for the time to type out your experience. With refurbished PCs, there is always the chance that something might slip through but we stand by our products and will do what it takes to make it right - and them some. Depending on your geographical location, some things can be fixed rather quickly. Unfortunately, some of our friends on the east coast may have a few extra days of delay due to transit time. I look forward to earning your future business!
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