- Email This Seller
ECTACO, Inc. is the world leader in the development and production of electronic handheld electronic dictionaries and language learning products. LingvoSoft is a registered trademark and an ECTACO division delivering translation software. Since the foundation of the company in 1990, we have produced 7 generations of electronic dictionaries including Language Teacher and Partner brands for over 50 languages. The high-level expertise of ECTACO linguists, programmers, designers and engineers has resulted in the creation of dictionaries with modern design, high-quality linguistic databases and the widest range of features.
- Returns Policy
You can return hardware items purchased from us within 30 days from the date of receipt for refund. The goods must be returned in the original packaging and without any damage to hardware or software as the result of accident, abuse, misuse or service by any other party. Defective purchases returned for replacement will be replaced in a timely manner with no additional expenses to you.
Returns for other reasons are made at the customer's expense and we will deduct from all refunds the cost of the original shipping and handling that we normally waive when you make a purchase from us. All returned items are also subject to a restocking fee equal to 6.5% of the purchase price.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.