- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
ElecFantasy engaged in the retail of various electronics. We specialize in electronics in order to offer the best prices and the highest quality products. We are value single customer, and trying our best to provide exceptional service. Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store.
Further, we usually do the shipping by USPS or Fedex, You can track the status of this order via USPS or Fedex official website It takes a few days to update the status by the carrier."Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 0 to 1 business days to process your order. Our lead-times in shipping as follow:
Standard shipping: 5-7 business days
Expedited shipping: 3-5 business days
Two-day shipping: 2-3 business days
There is no weekend service for our Second or Next Day delivery. Therefore, a package that leaves on shipping carrier's distribution center on a Saturday or Sunday does not actually reach the buyer until Monday morning.
If you have any kind of questions, comments or suggestion, please just feel free to send email to
We always respond emails promptly. Please trust us! In order to raise our sale performance, we will do everything we can to help our customer! Please don't leave any neutral or negative feedback before emailing us! We WILL solve your problem ASAP. :)
- Returns Policy
Our default refund and replacement period is 30 days after invoice. And if it is not quality problem , we will charge customer 15% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.