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EvoMicro Seller Profile

Evolution Micro is a online retail company located in Florida.

Our vision is to provide our customers with the best and competitive products that the market has to offer.

Please feel free to contact us with any questions you may have.

If you are a supplier please contact us.

  • Feedback
  • Returns Policy
Overall
Last 2 Weeks
Last 6 Months
On-Time
Delivery
91.76%
Product
Accuracy
89.41%
Customer Service
Satisfaction
84.62%
85 Reviews (82% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 35
Anonymous
Ordered on 8/28/2019
Received Wrong Model. 9/16/2019 11:47:38 AM
Received the wrong item. Although it was returned and credit was received, they did not have the correct item in stock. This makes me think the item was listed wrong to begin with. They did handle the RMA and the credit in a timely manner and were courteous and sincere with their communications.
  • Yes
  • No
  • Yes
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Anonymous
Ordered on 8/19/2019
9/6/2019 4:04:46 PM
Product was delivered on time, was well packaged and worked as specified out of the box.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Jared J.
Ordered on 7/19/2019
VERY Expensive Return Policy - Research Before You Buy! 8/7/2019 3:08:34 PM
The Apple Airpods I had purchased on a flash sale were unclear whether the Airpods themselves were wireless (every model is) or whether it was the case itself that was able to charge wirelessly. I was expecting the latter, but received a wired-case-charging-only model. Further investigation led me to the model number printed deep down the page which allowed me to find much more clear specs on many other online sellers pages - plus two eggs for technically correct advertisement, albeit highly obscured. Upon my attempt to return, I found the EvoMicro fine print to outline a 15% restocking fee. A shocked attempt to reach out to a service rep assured me I had that number wrong - and corrected and increased it to a *20%* restocking fee! Minus one egg for unconventional online business accommodations, minus two more eggs for changing them for the worse when a customer reaches out for clarification. Make sure you've done your deep research ahead of time for anything EvoMicro sells or be ready to pay a hefty fee if you want to return an item when you don't get what you were expecting.
  • Yes
  • Yes
  • No
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Vince S.
Ordered on 7/10/2019
Surprised 7/25/2019 9:18:02 PM
I was concerned trackpad I was receiving for much cheaper would either be an older model, or opened box/refurbished. Surprisingly it came early, and in original sealed Apple box. A++
  • Yes
  • Yes
  • Yes
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Jonathan F.
Ordered on 7/9/2019
Trust 7/23/2019 9:58:11 AM
They have my full trust for my next purchase.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Jamie T.
Ordered on 6/24/2019
Fast delivery to Hong Kong 7/22/2019 4:01:33 PM
Great price for a quality product and the shipping to Hong Kong was fast and well priced.
  • Yes
  • Yes
  • Didn't contact
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RYADH A.
Ordered on 5/27/2019
Hard Disk 4TB 6/23/2019 6:06:48 AM
It's working with any problems
  • Yes
  • Yes
  • Didn't contact
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Franz S.
Ordered on 5/28/2019
EVO Micro 1TB M.2 drives 6/12/2019 2:28:47 PM
The correct product was shipped faster than I expected. Hurray!
I would recommend this vendor to everyone.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Jesus G.
Ordered on 4/17/2019
Great Customer Service 5/23/2019 1:29:42 PM
When I discovered my HDD was defective, Evolution Micro responded almost instantly and replaced it with free shipping in only a couple of days. I'm always anxious about ordering computer parts online, but I feel more confident shopping with Evolution Micro.
  • Yes
  • Yes
  • Yes
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Jerry C.
Ordered on 5/8/2019
5/22/2019 4:39:41 PM
I love accessing all the google toys via voice commands.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Christopher S.
Ordered on 5/7/2019
Trouble free transaction 5/22/2019 11:35:19 AM
Delivered what they promised in two days time. Just like superman, faster than a speeding bullet.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 4/8/2019
Ruins everything 5/11/2019 3:29:16 AM
Just does not work. Installed oned one of them and the system crashed on start up. Removed it and installed another and it slowed the computer so much and crashed after 5 mins of light computer useage. Don’t WASTE YOUR MONey
EvoMicro Response:
Hello,

I am sorry to hear this!

As per your review, it seems like you are leaving a negative review on the HDDs!

I am sorry to hear that they did not perform as per your needs.

If you have any issues with your order please do get in touch with us as we will make sure we get this taken care of!

EvoMicro
  • Yes
  • No
  • Didn't contact
Did you find this review helpful?
jason b.
Ordered on 2/26/2019
LONG TIME CUSTOMER. BAD EXPERIENCE 3/14/2019 9:37:52 AM
I had so many issues with this order. i bought hard drives that did not an adequate description so they were not compatible with mac. i had to pay a restocking fee. i didn't realize that i wasn't even ordering from newegg but 3rd party. 3rd party company had terrible customer service and took forever to get return label after i had newegg contact them. newegg search features don't even have a box for pc or mac and amazo n does. i'm a long time customer that will not be ordering for newegg again. I'll be posting this on facebook and the like.
EvoMicro Response:
Hello,

I am sorry to hear this.

From reading your post it seems the error is on your end and not our.

Our return policy is clearly stated and we hope you learn from your mistake!

Customer was helped promptly and RMA was setup immediately.

Thank you!

EvoMicro
  • Yes
  • No
  • No
Did you find this review helpful?
Scott H.
Ordered on 2/18/2019
Night Hawk was not working properly 3/13/2019 7:43:13 AM
Open a claim to return item because item did not work as described. Never received mailing instructions, received a email asking if I receive message from seller on the 8th and received a case is closed on the 11th for not responding. I'm not sure if this is the sellers fault or new eggs. I never received an email regarding the shipment till the 8th and did not see it till Monday when the claim was closed. To PayPal to solve.
EvoMicro Response:
Hello,

I am sorry you encountered this issue.

Please be advised that we did reach out to your request after we received it and provided instructions on how to get it resolved.

We are sorry that you did not get the email due to Newegg system.

Thank you!

EvoMicro
  • Yes
  • Yes
  • No
Did you find this review helpful?
jaime a.
Ordered on 2/16/2019
3/5/2019 12:08:42 PM
good deals on both the 4 and 2 Gb external hard drives.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Larry P.
Ordered on 2/15/2019
Very good although a little slow on the response. 3/4/2019 3:19:30 PM
Yes, I would recommend this vendor to others.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Rick T.
Ordered on 1/25/2019
item brocken 2/21/2019 5:23:35 PM
after two weeks still cannot get replacement because it is an international order. will give one more week then get credit card refund. very bad customer service.
EvoMicro Response:
Hello,

Sorry for the delay in getting your replacement set up.

This order was fulfilled by Newegg and they are responsible in setting up replacements and the RMA process.

Please understand the situation and we did push Newegg to get this resolved as per the emails we sent out on your behalf.

Thank you for your understanding and we hope Newegg takes care of this ASAP!

EvoMicro
  • No
  • No
  • No
Did you find this review helpful?
BLAINE W.
Ordered on 2/5/2019
Okay - Not Great 2/20/2019 5:44:50 PM
Newegg’s performance was great. However, the customer service from the manufacturer was wanting. A part was missing and they did not make it right.
  • Yes
  • Yes
  • No
Did you find this review helpful?
Anonymous
Ordered on 2/9/2019
Really fast delivery. 2/14/2019 4:41:25 PM
I got my Apple - Apple Pencil (2nd Generation) - MU8F2AM/A earlier than expected actually, the package arrived in good condition and everything was in the box, good seller and would recommend.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Zachary W.
Ordered on 1/21/2019
2/7/2019 5:43:17 PM
Was sent the same "size" drive as ordered. But, it was a different model of drive (white label). Wasn't a NAS red label as described in the listing and the model number was different. Seller claimed they were the same. The drives did not come in retail packaging.

Seller replaced the drive with the correct model number and gave a partial refund of $10 (lol). Ten dollars for this hassle! He has repeatedly asked for a 5 star review. Lol, not a chance.
EvoMicro Response:
Hello,

I am sorry you feel this way and we tried to fix the issue ASAP.

We did send out the correct drive BEFORE you returned the drive.

Both drives are identical and customer preferred the RED Label drives which we took care of and made things right with customer and made sure the customer was taken care of and satisfied.

Thank you!

EvoMicro
  • Yes
  • No
  • Yes
Did you find this review helpful?
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