Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ™

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Feedback
  • Returns Policy
On-Time
Delivery
97.69%
Product
Accuracy
97.69%
Customer Service
Satisfaction
95.00%
232 Ratings (94% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 59
justin e.
Ordered on 4/26/2020
woah 5/11/2020 7:43:09 PM
its good
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Scott B.
Ordered on 4/27/2020
Fast Delivery 5/11/2020 5:46:10 PM
I was moor than happy with Fateka. Shipping was fast and every thing was in perfect shape. Would buy from them again.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 4/26/2020
Great vendor - fast delivery and response 5/1/2020 12:30:52 PM
Great experience. Received my order in a quick manner and the vendor responded promptly to an email inquiry I sent regarding tracking. Highly recommend.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Gavriel B.
Ordered on 4/1/2020
Received product as described. 4/16/2020 2:40:53 PM
Item came in a timely manner - would buy from this seller again!
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Anonymous
Ordered on 11/28/2019
Seller did not provide information as to why the item would not work 12/16/2019 5:22:15 AM
The computer would not work because it was set up to run on a server that I had no information on.
Fateka Response:
The customer must have been confused as this is a stand-alone computer that is not designed to work on the server. Computer was simly DOA right our of the box. Customer returned it and received a full refund.
  • Yes
  • No
  • No
Did you find this review helpful?
Anonymous
Ordered on 6/26/2019
Great product, Good seller, fast shipping and will buy again 7/15/2019 9:01:42 AM
Great product, Good seller, fast shipping and will buy again
  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you?
Ahmed F.
Ordered on 4/16/2019
VERY UNTRUSTWORTHY DO NOT BUY FROM THEM!!! 5/16/2019 6:51:57 AM
At first my package came late, then when it did arrive it was physically damaged and did not work. I told Fateeka about this and they blamed the damage on me and denied me a refund. The seller lied about UPS trying to contact me when the package was late, and when the package was damaged they didn’t do anything about it. Essentially, the seller sold me a broken product and took my money without giving me a refund. WORD OF WARNING, DO NOT BUY FROM THIS SELLER, THEY ARE WILLING TO STEAL YOUR MONEY!
Fateka Response:
Customer first reported as item (GPU) not received. After we opened an investigation with UPS he suddenly found the package. A few day later he reported that item does not work (computer doe snot power on with GPU inside). We agreed to take it back and paid for return shipping. However, after we received the graphics card back it was physically damaged (looked like he stuck a screwdriver into the heatsink for no obvious reason). Therefore, return was refused and returned to the customer with signature. Even after receiving it back and signing for it he still claimed he didn't receive it asking for full refund. All this customer was trying to do is to defraud us by lying all the way around. He must have damaged it in the beginning and was trying to get the money back different ways. After all his unsuccessful attempts he left us a negative feedback.
  • No
  • No
  • No
1 out of 2 people found this review helpful. Did you?
Craig G.
Ordered on 2/22/2019
3/11/2019 3:37:11 PM
Item delivered as described; one day earlier than stated. NP!
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
john s.
Ordered on 11/30/2018
12/27/2018 2:41:26 PM
i would recomend this seller
  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you?
Scott S.
Ordered on 11/29/2018
Great Seller ! 12/27/2018 10:12:28 AM
Very quick shipping !!!
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 9/10/2018
Fast Delivery 9/25/2018 9:10:12 AM
Item arrived crazy fast. Would recommend this seller.
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
James C.
Ordered on 6/12/2018
The MSI computer that I bought was as advertised 6/27/2018 8:46:34 AM
The computer was delivered quickly and before the expected arrival. The only issue I had was with UPS. The box was very damaged and I'm glad it was packaged as well as it was other wise my 2000.00 computer would have be ruined. UPS really handled it poorly. I HIGHLY recommend this computer. Outstanding!
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 4/9/2018
6/5/2018 7:12:38 AM
as expected.. And works fine
  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you?
Tiffant O.
Ordered on 2/27/2018
3/23/2018 1:39:08 PM
I was surprised by the overall order and purchase of my order. The items I had bought all came in perfect condition and were exactly what I had ordered. And even though I received an extra item that I didn't mean to purchase, they were very helpful on helping me return the item and getting a refund for the mistake.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Anonymous
Ordered on 2/27/2018
Came on time, Works Great 3/22/2018 4:40:25 PM
Card runs good. Not issues at all
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Kyle S.
Ordered on 2/22/2018
Fast and efficient 3/19/2018 2:45:19 PM
Item arrived when suggested. Works very well. Would buy again
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Dave E.
Ordered on 1/18/2018
2/2/2018 8:46:18 AM
Exactly what I ordered and arrived much sooner than I expected. Great card.
Fateka Response:
Thank you so much for your review. We always ship products fast and as advertised.
  • Yes
  • Yes
  • Didn't contact
1 out of 2 people found this review helpful. Did you?
HAECHAN P.
Ordered on 12/28/2017
Liars should be banned and boycotted. 1/27/2018 12:08:09 PM
For those who don't have much time I will summarize the story first but I have to say that reading the emails and finding how the seller changes his words is pretty entertaining.

I purchased 2 EVGA graphics cards LAST year from this seller. I received used or, at best open box, products. Asked for replacement. In the mean time, graphics card price skyrocketed. Seller lied to me many times to get my cards back and give me refund so that he can sell them at much higher price.

Detailed story goes...

I bought 2 1080ti cards at $799 each from this seller and they came in used condition or open-box condition at best. (On the EVGA official page, the price is $749.) They were not wrapped and the protective stickers were broken and damaged, styrofoam was dented, documents were dirty. I FILMED UNBOXING so I can post it on Youtube soon. I contacted seller and he immediately responded to me and the following is the email I got from the seller.
----------Jan 11, 18

Hello,

We have shipped you a brand new and factory sealed cards.

If you do not like them please return.

Thank you
--------------
Notice that he admitted the cards were not brand new.
I asked about restocking fee and he answered,
----------------Jan11, 18
We shipped you a brand new and factory sealed cards.

If you return them in the same condition there will be no restocking fee.

Best regards,
Vladimir Zrajevsky
Fatech International
(703) 962-1759
--------------
then I asked for tracking numbers for the brand new products and shipping label for return as this was not my fault and he said,
-------------Jan 19, 18
Hello,

We shipped you correct items and brand new condition. If you do not like them, please return per Newegg return instructions.
We are unable to provide any tracking numbers, nor prepaid return labels. Newegg does not allow such things - online no way to upload the label. We cannot email attachments - they are removed. And email address is hidden as well.
------------
Ok. Indeed, it's against the Newegg policy to provide any tracking number over the email. Fine.
I asked for partial refund for my return shipping cost,
-------------- Jan 19, 18
I'm sorry, we would not be able to give more refund that you originally paid.

I would repeat again - we shipped you brand new cards. And I don't understand why are you returning them as not new.
--------------
Now he changed his position. He decided to claim that the products were new.
I didn't understand why he mentioned about full refund at this point so I tried to clarify it and he stopped answering.
I contacted Newegg directly and Newegg contacted him. For those who still read this, HERE COMES THE BEST PART.
-------------Jan 25, 18
Hello,

I think there is a bit of misunderstanding here.

First of all, you opened a claim on Newegg. They immediately took our money and put on hold. The only possible resolution in such case was for you to return for refund.
We did get your returns yesterday and processed refunds today.

These card were in the brand new condition, as advertised and sold to you. The packaging on these models did not include a shrink wrap and the cards go in the condition like you received right from the factory.

Thank you for promptly returning the cards.

Since we issued you a full refund this should resolve your claim now.

Best regards,
Vladimir Zrajevsky
Fatech International
(703) 962-1759
------------------------------

This is a disgusting place to do any kind of business. For those who got brand new sealed products, good for you. But I personally believe this immoral seller should not only be banned from Newegg but also be boycotted.

Thank you for reading this review and I will look forward to see what the seller has to say :)

Just for fun, I will put the official answer for description of Brand New products.


----------

Hello,

No we do not sell any of our brand new products like this to ANY of our customers. If you purchased this card brand new from our website or from Newegg directly, it would never be sent to a customer un-wrapped, with broken seals, dirty, and any kind of physical damage on the product or box. Everything would be brand new, sealed, and have absolutely NO damaged whatsoever. Since you purchased this from a third party seller then that is more than likely why you got a card in such condition and it was not brand new in the box. I would suggest to either contact the seller again about the issue or Newegg directly about the seller.

Regards,
EVGA


----------
This is what "BRAND NEW" means.

Thank you for reading this review. I can't stop you from buying stuff from this seller but don't risk yourself.
Fateka Response:
The original order that was shipped to the customer was for the brand new, factory sealed condition and never even touched items. In facts, this order was shipped directly from the one of the biggest national EVGA authorized distributors directly to the customer.
Sometimes packaging gets a bit worn during shipping, but that doesn't mean that the products were used.

We tried to explain that to the customer but he seem to be shopping for packaging only, not the product.

Customer completely misunderstood our responses and tweaked the facts that we shipped used items. We have responded multiple times that products were shipped in brand new condition. But customer for some reason misunderstood that and assumed that we shipped ANOTHER products.

After we received these items back we have inspected both cards. They turned out to be brand new and we have resold these to another happy customer of ours who left a great feedback thanking us for the great product.
  • Yes
  • No
  • No
3 out of 5 people found this review helpful. Did you?
Richard B.
Ordered on 1/5/2018
Thank you 1/22/2018 11:00:52 PM
I ordered and received my item on time and at a decent price considering
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Bryce F.
Ordered on 12/25/2017
I would buy from this seller again! 1/10/2018 9:30:15 AM
I ordered the GTX 1060 6gb graphics card. Their prices were very competitive and the best I could find. They shipped the order quickly and came before the expected arrival time. They packaged it good, with bubble wrap to make sure nothing moved during the shipping process. Everything came as said in the description and have no problems with the card. Highly recommend the card and buying from this seller!
  • Yes
  • Yes
  • Yes
2 out of 2 people found this review helpful. Did you?
of 3
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.