- Returns Policy
Any new, unopened product can be returned in 30 days after your purchase for a full money back refund, excluding any shipping charges. Product must be in factory sealed box and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Open box product can be returned in 30 days after your purchase for a money back refund, excluding any shipping charges. A 15% minimum restocking fee will be deducted from the original purchase price. Product must be in mint condition and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Product that is damaged through customer misuse, is missing parts or is in unsellable condition due to customer tampering will result in the customer being charged a higher than 15% restocking fee based on the condition of the product.
Product must be returned in the original manufacturer's labeled packaging and enclosed in a separate shipping box (if applicable, laptop for example). Please do not write or place shipping labels or stickers on the manufacturer's packaging. Product cannot be returned if it is missing the original Universal Product Code (UPC).
Original shipping cost (cost of shipping product to the customer) is not refundable.
Products that were shipped for free (with free economy shipping) will have our standard shipping charges deducted from the refund.
Customer is responsible for the return shipping expenses:
- When shipping the product back to us via the carrier of your choice. We recommend shipping with delivery confirmation and insurance
- If prepaid shipping label was provided by us to the customer, actual return shipping cost will be deducted from the refund total
Product received in D.O.A. ("dead" on arrival) or damaged by carrier condition can be returned for a full money back refund, including original shipping charges. Return authorization for such products must be requested within 48 hours after receiving the product.
We reserve the right to test D.O.A. returns. If the customer misrepresents the condition of the product return will be processed per our "Open box" policy mentioned above.
Please include the Return Authorization Form (you must request a return online from your amazon.com account) and ship the product freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Used, refurbished and other than "new" products can only be returned if they are "dead on arrival", arrived in damaged condition, or is still in unopened box, for a full refund within 30 days of purchase.
All returns must be shipped to us promptly and delivered within 15 calendar days. Returns received after 30 days from the date of return authorization will not be accepted and returned back.
Please allow up to eight business days after we receive the package for your return and refund to be processed. An e-mail confirmation will be sent to you from Newegg.com once the refund issued.
We will not accept any returns for products that were delivered to you more than 30 days ago.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.