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Pros: The scanner makes for a great $500 paperweight
Cons: Where do I begin? I normally wait a few months to post an opinion on pretty much anything electronic until its had a good burn in time. Having said that , right away on the the scanners first power up the date and time wasn't correct. NO big deal, it was the first time firing it up . I change the date and time and all kind of radio chatter comes rolling through it. And that was the frequencies pre programmed into it and I can't wait to start adding a few of my own.
A few days later( I work away quite a bit ) I turn it back on. Mind you there was still power to it and I turn it back on and once again the date and time have rolled back to its beginning. I start looking online and I find Uniden is having a campaign to replace defect batteries in their scanners including the BCD536HP. I contact them with my serial and model number and in about a week the return was approved to send the scanner back to correct the defect . Turn around was around two weeks for the repair to take place,
I mounted the scanner back in my shack , turned it back on and I still have to reset the date and time and in about 10-15 minutes later the radio powered off and hasn't come back up since . I tested the power supply that came with and there was power to it. I even hooked up the mobile power cord to it and no joy.
I started making contact with Uniden support. ( I found later that is a contradiction in terms) . After trading emails for a MONTH OR TWO someone finally makes contact with me and says to call uniden at this number to get an RMA. Awesome I finally get the scanner fixed I hope . After calling them at different times during the day for two or three weeks all I get is a message stating "You have reach Uniden support after hours " This even happened at 3:30PM CST . Now I am beginning to wonder if there a Uniden support site to contact.
Over the next 2 months I have resubmitted my Customer service number by email begging for help , all I want is to get this fix. As of today I still havent heard from them and after all this I am the proud owner of a $500.00 brick
I can't say enough how disappointed I am with Uniden over this ordeal and even considered filing a small claims court case on them. After all , its under warranty and the device at least worked prior to sending it in for a defect fix and Its a $500.00 item.
From other complaints online I see I am not the Lone Ranger when it comes to dealing with Uniden
Other Thoughts: Other Thoughts:
Do yourselfs a favor and avoid this and any other Uniden product
Reviewed By:Richard D.,6/11/2017 10:25:04 AM
This reviewer reports that his/her technical understanding of this type of product is and has owned this product 1 month to 1 year.
Other Thoughts: The Siren app and WiFi are non-existent at this point, as well as no Analyze function as advertised. Other normal scanner functions do work though.
Reviewed By:Anonymous,11/3/2014 5:46:16 AM
This reviewer reports that his/her technical understanding of this type of product is Somewhat High and has owned this product 1 month to 1 year.
0 out of 1 people found this review helpful.