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Nu Brilliance has HORRIBLE customer service FRAUD CHARGES on customer Credit Card **BUYER BEWARE**
Pros: I bought this item directly from the manufacture. (Big mistake on my part!) The price is slightly less for the unit and there were several "bonuses" that came packaged with the order when you purchase direct. I had read glowing reviews on what it does for your skin and I took the 3 year warranty just in case the suction started to fail as I had seen in other reviews. I received express shipment free since I paid the unit in full at the time of ordering. 24 hours after I placed the order, excited to receive the product, I checked the status on shipping. At viewing my status, I saw it was "pending credit card authorization" which I thought was odd.
Cons: I confirmed the transaction was authorized and the reduction on funds was present on my credit card statement. I contacted Nu Brilliance customer service getting a completely uninterested representative on the phone stating I would have to contact my bank and the authorization was "declined".
In contacting my credit card company, not only did they verify the funds were authorized, deducted from my available balance, but they repeatedly tried to charge my card for same amount SEVERAL times!!?? Thankfully my bank was declining the additional charges they saw as duplicates or there would have been over $1000 in fraudulent charges.
Other Thoughts: My credit card representative then conferenced in Nu Brilliance customer service. They were belligerent stating the card charges were declined, & the goods would not be shipped out. My credit card representative was as frustrated as I was after this treatment having to explain to them 3 times, it was authorized, here is the authorization number, only the duplicate charges were declined, what do we need to do to get the product shipped. She still didn't get it. He finally forced the customer service rep to cancel the entire order & verify the cancellation so they could remove all charges from my account. She flat out refused to verify the necessary information to my credit card repso he can remove and further block any additional charges from Nu Brilliance. At this point we asked for a manager, who in turn stated she would contact their "accounting dept" with the request and they would “eventually get back to us”. As of right now I am still out $256.64 and have no product or refund.
Reviewed By:Anonymous,4/3/2012 10:38:28 AM
This reviewer reports that his/her technical understanding of this type of product is High and has owned this product less than 1 day.
0 out of 1 people found this review helpful.