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Nu Brilliance has HORRIBLE customer service FRAUD CHARGES on customer Credit Card **BUYER BEWARE**
Comments: My credit card representative then conferenced in Nu Brilliance customer service. They were belligerent stating the card charges were declined, & the goods would not be shipped out. My credit card representative was as frustrated as I was after this treatment having to explain to them 3 times, it was authorized, here is the authorization number, only the duplicate charges were declined, what do we need to do to get the product shipped. She still didn't get it. He finally forced the customer service rep to cancel the entire order & verify the cancellation so they could remove all charges from my account. She flat out refused to verify the necessary information to my credit card repso he can remove and further block any additional charges from Nu Brilliance. At this point we asked for a manager, who in turn stated she would contact their "accounting dept" with the request and they would “eventually get back to us”. As of right now I am still out $256.64 and have no product or refund.
Reviewed By:Anonymous,4/3/2012 10:38:28 AM
This reviewer reports that his/her technical understanding of this type of product is and has owned this product . Did you find this review helpful?