We decided to sell our equipment online after seeing continuously overpriced sporting goods equipment. Rather than fall in line with all of the overpriced equipment vendors, we chose to instead pass our savings onto our customers. All of our equipment is sold brand-new. We're extremely knowledgeable with all types of sporting goods equipment, and we're confident that we can provide answers to even your most difficult questions.
- Returns Policy
As long as the item(s) are in their original, brand-new, unused and unopened condition the item(s) can be sent back for a refund or exchange.
Please Note: For sanitary reasons along with some state regulations, we are not able to accept returns on restricted items. Restricted items include but are not limited to undergarments and bathing suits. As a buyer from our store, you can take comfort in knowing we do not resell any restricted items.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.