Skip to: | | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home > 
Review Center > 

Front Row Electronics Seller Profile 866-693-7693 Email This SellerEmail This Seller  See all products from Front Row Electronics See all products from Front Row Electronics

Front Row Electronics is located in New York City. For over 30 years, Front Row Electronics has been dedicated to delivering the highest quality products and world-class customer service. All of our audio products are new and factory fresh, not used, reconditioned or refurbished, which means you can shop with us knowing you will receive the full manufacturer warranty.

We are an Authorized Dealer of every brand name we carry including AIAIAI, Audio-Technica, Beyma, Bose, FiiO, iOttie, KRK, Mackie, Ortofon, Polk Audio, Samson, Shure, Yorkville and Zoom. If you find another authorized dealer with a lower price, we will MATCH it. With every purchase, you will receive FREE Ground Shipping.

We want to make your online audio shopping experience with us something you enjoy doing and make a habit of. This is why we make it our mission to seek out the most appealing, cutting edge products for your entertainment and business needs.

If you have any questions, concerns or need technical assistance, please do not hesitate to call us Toll Free at 866-693-7693.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (103 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 86 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 3 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 1/14/2016

Rating + 1 never.

Product that I ordered was discontinued so they just randomly sent me a different product without asking me. In this kind of situation, you should contact me first if I want the replacement product before randomly deciding to send a different one.
Customer service attitude was very bad as well.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/12/2015

Rating + 5 FAST shipping!

I received this item quickly & packed very nicely.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/6/2015

Rating + 1 Ripoff

Ordered 2 headphones, received one, was billed for both.

One I got, defective. Tried to work it out with Newegg, guess what, 3rd party seller. And a ripoff at that.

Did not get an RMA, did not get a refund for the pair that was never sent.

I don't want to deal with Front Row electronics. If I wanted that I would go to their terrible website.

I wanted to deal with Newegg because they've always done right by me in the past.

No longer.

Reputation trading does not work. Front Row is a sham and I'd never known it if I hadn't trusted Newegg.

Newegg, so sorry, so long. You literally stole $79 from me. All I have to show for it is another pair of $79 headphones that don't work.

To sink so far so fast. Wow.

Did you find this review helpful? Yes No

Lonnie W.
Order Date : 2/15/2015

Rating + 1 ART DTI

Contacted seller for assistance on how to connect item to my PC and PC speakers; item did not included instructions and ART's website has ZERO instructions. I gave FRE, explicit details of my what my soundcard was (Creative SB ZxR) and my speakers (Corsair SP2500) and what I had tried and it failed. Seller's response was, "I would need to be in front of your setup in order to figure it out." and sent me contact info for ART. What a way to pass the buck...

I had already contacted ART once, ZERO response... So, I tried contacting them again and once more... NO go. So, in the end, I gave up trying and sent a final e-mail to ART and told them what I thought of their "customer service".

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/9/2015

Rating + 4 Fast Ship

Fast shipping, exactly as described. First heard of this business, would buy from them again.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/23/2014

Rating + 5 Bose UB-20

Excellent! Thumbs Up to Front Row Electronics, will order from them again. Product came in its original packaging and worked perfectly for my application.

Did you find this review helpful? Yes No

Order Date : 10/25/2014

Rating + 5 Very good seller

Fast shipping. No hassles. Item packed well and works flawlessly. No complaints at all so far.

Did you find this review helpful? Yes No

Order Date : 9/26/2014

Rating + 5 Satisfied

Fast Shipping, Perfect Conditions, Perfect Qualities.

100% Satisfied... Thank You...

Did you find this review helpful? Yes No

Order Date : 8/15/2014

Rating + 5 Fast Fast Fast

I live in California, Front Row Electronics is located in New York. The stated delivery time was 5-7 days, I received my order in 2 days! I have purchased items here in California that took longer. My package came in pristine condition in spite of being sent through USPS. I am a very happy camper and would recommend Front Row Electronics, of all the sellers they had the highest rating and now I have first hand experience that proves why.

Did you find this review helpful? Yes No

Order Date : 6/25/2014

Rating + 5 Quick order processing and delivery

Front Row Electronics shipped the order the same day is was ordered and it arrived the next day even though I selected the free delivery option which is normally over 5 days. Everything arrived in excellent condition. I would not hesitate to order from them again.

2 out of 2 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy:

    You must obtain a RMA number within the applicable Return Policy period. Front Row Electronics will not accept returns without prior authorization and an RMA number. RMA numbers are valid for 30 days. Front Row Electronics must receive the products within this timeframe.

    What products are returnable?

    Front Row Electronics accepts returns of products that are in like new condition, with original packaging intact and all accessories, and all documentation, if returned within 30 days of delivery.
    In addition, the following products are non-returnable, unless Front Row Electronics Customer Service declares a product defective:

    Recorders with built-in microphones
    Ear buds, headphones, and headsets
    Raw-framed speakers

    How do I return a product?

    To return a product, please follow these steps carefully:

    1. If you think an item you ordered may be defective, contact manufacturer's technical support to confirm that the product is defective. Then, if the manufacturer declares the item defective, call Front Row Electronics Customer Service with the specific diagnosis from the manufacturer.

    2. If you would like to return a product(s) or if product is declared defective, request a RMA number by phone from Front Row Electronics Customer Service. You will usually receive the RMA by email within 24 hours of your request.

    3. Please pack your returned product carefully. Include all original packing materials, all manuals and all accessories with the product.

    4. Include the return label with your product, and indicate the reason for your return.

    5. Front Row Electronics recommend that products be returned via UPS or insured parcel post for proof of delivery. You are responsible for the return shipping costs. However, if the return is the result of our error, Front Row Electronics will credit you with your cost of return shipping. Please include the postal receipt in your return package.

    6. Frontrowelectronics LLC customer service will contact you with an address to return your product once your return has been processed and approved.

    7. Items returned must include an RA (Return Authorization) number attached for tracking purposes. Returns without this could be lost or delayed. All returns must include original packing, accessories, and manuals to avoid additional restock fees. Please contact our customer service with any questions relating to your RA.

    Do not write the RMA number directly on the product packaging.
    Is it necessary to return each individual accessory when I send in a return?

    Yes. Front Row Electronics cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you.

    When will my return be processed?

    Front Row Electronics will notify you by email that your RMA Request has been received within 2-5 business days of receipt. RMA will only be processed if it meets these criteria:

    Return with RMA number clearly identified.
    Return with all original equipment, manuals, cables, and packaging.
    No physical damage caused by customer or by carrier.

    Please allow 14-21 days for processing. Refunds, less any restocking fees that apply, will be credited to the original purchasing credit card account number only.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.