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GIA Hardware Seller Profile 347-450-8680 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from GIA Hardware See all products from GIA Hardware

G.I.A Hardware
"service that makes you smile"

Our family owned company started as a mom and pop shop at the turn of the century in new york city servicing local hard working contractors, providing them with essential construction materials, gradually growing to a multi national operation now here we are with the same great personal service with a smile...

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (99 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 72 Reviews
Good Rating + 4 13 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 7 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Harold w.
Order Date : 12/17/2016

Rating + 5 Great Seller Fast Shipping

Very happy with product & Seller, very fast shipping, item was received in excellent condition.

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Order Date : 6/24/2016

Rating + 1

Will NEVER buy again. Sent different brand than advertised. Very slow response to make it right. Difficult/Impossible to understand instructions about returning merchantdise. Worst seller I have seen for a while.

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Nisson V.
Order Date : 3/29/2016

Rating + 3

The sealed packaging of the manufacturer on one of the items arrived completely ripped (even though it was shipped in a padded envelope). The Plastic had separated off the cardboard completely. I was not happy about it.

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Order Date : 5/10/2015

Rating + 5 Great support

I ordered the wrong handedness for my mortise Lockset. When they received my RMA, instead of simply allowing me to return the product at my expense and then having to reorder, they emailed me and called me personally with simple instructions on how to switch the direction.The representative even gave me a link to a YouTube video for the slightly complicated part of the procedure. Install went smoothly and very happy, here.

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Order Date : 1/7/2015

Rating + 1 Incompetent

Seller was aware of and admitted to poor packaging by manufacturer but still did nothing to ensure bulbs arrived intact. No extra bubble wraps to keep bulbs from moving around. Outer box just barely larger than manufacturer's box. No air cushions. No peanuts. Result was a box full of shattered glass and shards.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    At GIA Hardware, we are committed to providing our customers with the best possible on-line shopping experience. This includes a commitment to excellent customer service, even after the products have been delivered. If for any reason you are unsatisfied with a product ordered from GIA Hardware, we will gladly assist you with your return options. All return requests must be submitted within 30 days of shipment.


    Please note the following when returning an item:

    ·The original shipping charge will not be refunded, except in cases where GIA Hardware has made a shipping error.

    ·All returned products will be subject to a 20% restocking fee, except in cases where GIA Hardware has made an error.

    ·Returned products must be in original condition including all packaging materials, inserts, manuals, warranty cards (without any writing) and all accessories and sealed (in the original retail packaging) otherwise a refund may not be issued.

    ·Oversize items, such as patio furniture, are subject to a minimum $25 restocking fee, or 25% of the product cost, whichever is greater.

    ·Items that require installation cannot be returned after they have been installed, so please make sure the item you have ordered and received is the item needed.


    If the return item is in new, fully saleable condition, we will be happy to issue a refund for the product, minus a 15% restocking fee and the original shipping charges. The original shipping cost will be refunded if we made a mistake on your order or the product is damaged while in transit to you.

    Damaged Items

    If product is damaged in transit, please contact us within 5 business days of receiving the item.

    Defective Items

    Defective merchandise must be claimed within 30 days of receipt of your order. Items that have a manufacturer's warranty will be referred to the Product Manufacturer. Items with no stated Manufacturer's Warranty will be dealt with direct by GIA Hardware. All claims need to be emailed to us in order for us to process and deal with the issue. Items with stated manufacturer's warranties include power tools, heater, grills, power equipment and many other high value items. Please understand that the product manufacturer's warranty is meant to protect you and your investment in your purchase. Please also refer to the Warranty section.


    If you wish to exchange your return with a different item, check the site for the new item's availability. We will be happy to ship the replacement item upon our receipt of the original purchase. If there is a balance due, it must be paid before the new items will be shipped. We will issue refunds for difference in price before the new item ships.


    All warranties are product specific and vary by manufacturer. Warranty claims are handled soley by the manufacturer. GIA Hardware cannot be held responsible for defective products. We will be happy to assist you in locating contact information for your item's manufacturer.

    **We reserve the right to refuse purchases due to incorrect prices, or any other incorrect information on**

    If you have questions or concerns regarding your order or any of the products we carry, please email us.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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