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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

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18 Reviews (61% Positive)
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3 egg
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Reviews 1-4 of 4
Tonie
Ordered on 12/20/2013
DO NOT USE THIS SELLER 1/4/2014 3:56:02 AM
Like others have said do not use this seller. Ordered a watch, then the seller (Gem products) puts in the electronic shipping request with USPS to get a tracking number, but never actually ships the order. Two weeks after the tracking number was created there has been no movement. Contacted USPS no package has been received.

If you ordered before reading the sellers reviews, be prepared to wait. Newegg does not guarantee their vendors like other online retailers. But Newegg will provide you contact information for the vendor if you can get them to reply back.
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1 out of 1 people found this review helpful. Did you?
Joe Cash
Ordered on 11/18/2013
Caveat Emptor 12/3/2013 3:30:11 PM
One of the worst online experiences ever. First, the merchandise is 'seconds' and/or scratch & dents. They tried to say that it is "new and fresh from the manufacturer". That may work with naive customers, not someone in the watch business for 30 years. Trying to return anything is a nightmare... and you pay the return shipping. Newegg's policies don't help either... little to no support. Avoid at all costs. Don't say you haven't been warned.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/9/2012
Terrible customer service 10/28/2012 5:22:46 AM
I received the wrong item from this seller. In addition the return process was quite difficult as the number I was given by newegg led to a voicemail box that was full. The customer service line was very poor and I could not get a real person on the phone. There was an e-mail provided fro returns, but it was faulty. Additionally, I feel that is unfair that I had to pay out of pocket for return shipping on an incorrect item. I will certainly not use this seller again and will think twice before making other purchases from newegg in the future.
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7 out of 7 people found this review helpful. Did you?
Anonymous
Ordered on 8/28/2012
Gem Products - bad customer service 9/15/2012 3:44:21 PM
Ordered on August 28th. Still have not received the product. For an unknown reason the product was delivered to Gem Products in Lakewood NJ. Gem has made no effort to contact me about the order. When I called Newegg about the order, they had me contact the seller. The seller (Gem Products) has a voicemail system with prompts that do not work. And of course the mailbox is full so you can't leave a message. Newegg is investigating the order now. Also, Gem does not deserve the one-star rating, but the rating must be at least one star to submit.
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7 out of 7 people found this review helpful. Did you?
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