- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Geroy's is committed to selling high quality products at fair prices. Our customer service team is committed to providing you service before, during, and after the purchase. Shop with confidence when you see the name Geroy's.
- Returns Policy
Case quantities may differ - We reserve the right to limit quantities Prices are subject to change at any time without notice
We reserve the right to cancel orders with incorrect pricing Returns must ship back within 14 days un-opened and un-used
Restocking fee applies to some items. Power tool warranties cover exchange (un-used) of same item
A refund less shipping/handling and/or any applicable restocking fees will be issued to original credit card after item inspection. Return Instructions:
DO NOT SEND ITEM BACK WITHOUT PRIOR AUTHORIZATION email us at firstname.lastname@example.org for you RMA#
Please make sure package is clearly marked with the RMA# you receive from us through authorization in order to provide faster processing of your return. Use the original packaging or a strong box place a copy of your Newegg.com invoice with the item packed and taped securely.
Report damaged/missing items within 2 days to Neweggsales@geroys.com. Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Geroy's Customer Service:Phone:866-245-7367
Please identify yourselves as a Newegg.com customer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.