- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Your Best Source for Holiday Inflatables or Blowups. Christmas, Halloween, Easter, Valentine's Day and More.
- Returns Policy
Got Inflatables Return & Cancellation Policy
Please be sure to inspect the contents of your package immediately upon receipt. If you have an issue with a product that doesn't work or otherwise isn't quite right, review our policies below. We hope this helps make every transaction as smooth as possible.
Unfortunately, at this time we cannot cancel your order once you have placed it. If you have any other questions that aren't answered below, please email us at email@example.com.
CHRISTMAS / HALLOWEEN MERCHANDISE
There are absolutely no returns after the intended holidays.
RETURNING UNUSED/UPOENED ITEMS (S)
All returns must be sent back (postmarked) within 30 days of the product being delivered to your door. Item(s) must be original packaging and with all original contents of the return will be refused.
All returns must be shipped back to our main warehouse at the following address:
BZB Group Inc.
14090 Laurelwood Place
Chino, CA 91710
Please be sure to include the following with your return: Your Newegg order number, contact information, email address and why you are returning the product(s). You may send the merchandise back via the shipping carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. There is no need to contact us regarding your return as long as you follow these simple steps.
We will not pay for postage on any returned merchandise. You will be credited for the merchandise only, less a 20% restocking fee. Original shipping charges are non-refundable. Please allow 2-4 weeks for your refund. Refunds will be applied back to the payment method used to complete your transaction.
Exceptions To Our Return Policy
If you receive a damaged item please email at firstname.lastname@example.org. Damages must be reported within 3 business days from the day you receive your purchase. No Exceptions. Within 3 business days from the day you receive your purchase so that a replacement may be sent.
Wrong Items / Defective Items
In the rare event of shipping an incorrect item or any manufacturer defect, we will repair, replace, or refund the item. Please email us at email@example.com so that we can correct the situation.
Got Inflatables does not offer exchanges on returns.
Holiday Inflatables / Blow Ups Notes:
It is the customer’s judgment to inflate our products in normal weather condition, not in extreme weather conditions such as high winds, thunderstorms , or freezing conditions. Please do not inflate the product until all ice has melted. If you decide to inflate or remove ice from the inflatable by hand, you may risk ripping or tearing the product and it is not covered under any return policy. Please do not set up your inflatable under trees. Falling limbs or other objects may puncture the inflatable.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.