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Seller#: 0UHIQWIKU6LN6C952

Gumdrop Cases Seller Profile 877-282-2365 Email This SellerEmail This Seller  See all products from Gumdrop Cases See all products from Gumdrop Cases

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

Gumdrop Cases operates as a single brand under one umbrella that includes 3 sister brands (Hard Candy Cases, Fanny Wang Headphones, and California Headphones). We strive to make the most protective yet functional cases on the market for your expensive mobile devices (Gumdrop and Hard Candy) and a high-quality and affordable audio experience (Fanny Wang and California Headphone Co).

The bumps and bruises of life should not slow you and your device down and you can couple this experience with a great pair of headphones. We have operated since 2009 and our customer reach covers consumers through brick-and-mortar retail stores, ecommerce websites, 3rd party vendors, educational institutions, and enterprise clients. We bring an attractive look and quality product to our endeavors look forward to serving you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (36 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 28 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Sybil R.
Order Date : 12/13/2016

Rating + 4 Good

The actual product condition and packaging was great, except that I paid extra to have my product shipped faster, and it took more than 2 days to ship. I ordered my product on Wednesday December 14 and it arrived on Monday December 19. I paid 14.95 for my product and 12.95 to have it quickly shipped in 2 days. I would buy from this seller again, but I wish that I hadn't paid the extra money for something that came later than I had hoped.

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Order Date : 3/17/2015

Rating + 5 Good

Great headphones! Clearly they are universally adored. Get them you wont regret it. Great shipping, I'll be buying an extra pair just to keep around if anything ever nukular happens to them.

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The Black Wolf
Order Date : 1/14/2015

Rating + 5 Great shop!

The item arrived boxed great/packaged great! Item was in perfect condition (item itself is AMAZING) and on time to the estimated date. It did take a while to get to me, but I didn't pay for three day or less shipping so there is that.

Would buy from them again! I recommend you do, too! :)

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Order Date : 12/8/2014

Rating + 3 Minor Damage to Headphones Received

I purchased a pair of California Headphone Company Silverado headphones, and they work fine, but one of audio cords that connects to the headphones the metal shielding that covers over the connection between the cord and the plug itself was broken off and slid off. To me it's a little unnerving since now the only thing that provides protection to the soldered connection is now a piece of see through plastic.

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Order Date : 7/11/2014

Rating + 5 fast ship, product as described

My title says it all. Thanks.

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Order Date : 4/23/2014

Rating + 5 pleasant transaction

Item was shipped quickly and was as described. Can't ask for much more. Thanks

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

    All products must be in new condition and packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. Incomplete and/or damaged returns will be rejected.

    You have 30 days from the date your order is shipped to initiate a return or to report a defective product. The only method to initiate a return is to contact us via Newegg messaging system and/or request a return through the Newegg return system. We cannot process returns via phone. We apologize for the inconvenience. All returns must be authorized by a Gumdrop representative before the product is shipped back. The Gumdrop representative will issue a Return Merchandise Authorization (RMA) number that must be put on the outside of the shipping envelope or box. The customer assumes responsibility to put the RMA number on the return package. If the RMA number is not on the return package our warehouse team will not be able to identify your return.

    The buyer agrees to be responsible for any return/exchange shipping charges and/or customs charges that may be incurred upon purchasing a product. Per Newegg Policy, items returned for a refund may be subject to a restocking fee up to 15% of the item's price. Gumdrop will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the original payment source. Any order placed with Gumdrop implies consent to abide by these policies. Gumdrop will not provide a return or refund for non-defective products if contacted more than thirty (30) days after the date of delivery. Gumdrop will not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

    Following the receipt of your returned product we will credit the amount paid for the returned product less any shipping costs/expenses related to the original purchase and payment method, usually within 7 business days.

    The above poicies only apply to the direct Newegg purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale or cover products purchased through online auction websites or channels.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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