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Seller#: 0UHOPTYV9IY0V1781

HQ-Cam Seller Profile 657-549-2288 Email This SellerEmail This Seller  See all products from HQ-Cam See all products from HQ-Cam

HQ-Cam is an online based company committed to becoming one of the largest marketplaces in the security surveillance industry by providing you with incomparable prices, expeditious delivery service, and excellent customer service and tech support. We guarantee you the lowest prices in the industry.

At HQ-Cam, we believe having an user-friendly website, extensive content, and a wide variety of product selection are only a small part of running a successful online business. We have solidified our position as a market leader by offering you peace of mind with our fast delivery. Orders received before 3:30 pm PST will usually ship same day from CA or NY.

Whether you are a home owner, small to medium-sized business, installer, dealer, or contractor, you are sure to enjoy shopping on HQ-Cam. We believe our continued growth depends on relentlessly pursuing continuous improvements and passionately working to exceed your expectations every time you order from us.

We make it our highest priority to provide exceptional customer service through our teams of customer service and tech support who go the extra mile to ensure 110% customer satisfaction. We always appreciate hearing customer feedback, whether about a specific product you've ordered or about your customer service experience.

Thank you for letting HQ-Cam be your video surveillance and security marketplace!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (30 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 22 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/19/2014

Rating + 2

I ordered several items that were shipped in the same box - no packing list - no instructions not even positive I received everything.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/4/2013

Rating + 5 Quick Delivery

I got my product in 2 days... very nice

Did you find this review helpful? Yes No

Order Date : 10/28/2013

Rating + 5 Great Company

The delivery of my order was impectable.

Did you find this review helpful? Yes No

Order Date : 8/13/2013

Rating + 1 Be Aware of HQ CAM

they sell a video surv/dvr KIT with no cabling. also they will not respond to any questions after multiple email attempts through newegg to them. appears to be good merchandise just an shady (i dont care bc i have your money now) seller. a little communication for a large purchase isnt to much to ask for or deserve. not a good company to do business with unless you are willing to take a chance and be left on your own if you have a problem or need help.
newegg has always been very good to deal with. never a problem! Please continue to order from them. it has only been this one company that i have every had a problem with.
good luck. mark turik
Seller Response:We did respond to your messages. I'm not sure why you didn't receive them. We have email confirmation of what we sent you and when we sent it to you. If you don't believe us, we can forward you copies of the responses. Of course we care about customer satisfaction! in the item listing, it lists items that are included in the package and cables were not mentioned. You can call or email us anytime you have questions about a product. We are available only during business hours which is Monday-Friday from 8:30am-5:30pm PST. thanks and we're sorry you did not have a better experience with us.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/4/2013

Rating + 5 Good Stuff

Great system, good price.

Did you find this review helpful? Yes No

Order Date : 3/8/2013

Rating + 5 Fast

Ordered Friday afternoon and received package Monday. Standard shipping.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy:

    Items with no product quality problems will NOT be eligible for refund.

    Products with quality defects can be returned and refunded within 14 days.

    Products with quality defects can be returned and replaced within 30 days.

    Products with quality defects can be returned and repaired within 1 year.

    * Original Packaging Required

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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