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HeightsMobile Seller Profile 888-225-3594 Email This SellerEmail This Seller  See all products from HeightsMobile See all products from HeightsMobile

HeightsDeals: We have been internet vendors for the last decade. Though our e-commerce business has included electronics, appliances, brand name clothing and jewelry, everything we sell shares a common factor: top-rated merchandise at competitive prices.

Our hope in founding HeightsDeals is to continue this tradition of excellence, exceeding your expectations with our wide range of affordable products. Our dedication to customer service remains unsurpassed. With a goal of 100% customer satisfaction, we promise to provide rapid response time, speedy shipping, and an open ear to our consumers’ needs.

Our growth and success depend on you and we look forward to developing a solid business relationship.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (40 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
Good Rating + 4 6 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 15 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/3/2016

Rating + 1 Crooks!!!

Item was never shipped and ZERO communication from seller on numerous attempts to resolve this issue

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Order Date : 11/17/2014

Rating + 1 Bought "New", received a reconditioned phone

Zero rating.
Ordered new phone.
The phone I received is definitely a used one.
Battery is not genuine
Keypad is a replacement
Charging port shows many scratches and dirt
Screws in the phone are worn out - shows previous repairs?
Not in original box
No original charger
BEWARE - stay away from this seller. Always compare serial number on the box with phone serial number.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/23/2014

Rating + 2 Heights Mobile

Although shipment and receipt were rapid, the phone was defective and never worked. I spent hours, days trouble shooting it with Samsung and at the Samsung desk to no avail. I didn't have the phone on my trip to Europe this summer as hoped. I have discovered that no one knows much if anything about using unlocked phones here in the US, whereas you can find someone knowledgeable on every street in every city I visited in France.
I am mailing the phone back today and hope that I will indeed receive a full refund.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/5/2014

Rating + 5 Was worried..But Great Seller!

Read the reviews about this seller..was worried..
But I have no complaints about this seller.
HeightsMobile mailed my item very quickly, it was new item..
Very pleased overall..

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Order Date : 5/27/2014

Rating + 1 Nothing receivrd

I ordered a red Lumina 920 phone on 5/27. Heights Mobile sent a note that it was shipped on 5/28 by Lasership. But it was lost between PA and VA per Lasership customer service.
Newegg tells me that Heightsmobile has responsibility for putting in the claim and/or giving me a refund. But all I get from Heights Mobile is automated responses about how busy they are (probably messing up other orders!!!).At the moment I seem to be out $280 and no phone in hand.
I do not understand why Newegg advertises a company with such poor service (>50% negative reviews,)

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Order Date : 5/24/2014

Rating + 1 Not new...

Shipped and received fast but the two pair of headphones I purchased were open box at best, used at worst. Seems to be a trend.
Seller Response:I want to express to you my sincere apologies for all the inconvenience! I assure you that it was not intentional.
Customer satisfaction is important to us. Our goal is 100% customer satisfaction and we’d appreciate the opportunity to address your issue.
We’re very sorry that you received your earphones in such condition.
According to our records, you returned them and will be issued a complete refund.
We want you to be a happy customer! Please be assured that we are taking steps to make sure that this doesn't happen again.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/8/2014

Rating + 1 What?

I ordered an Otterbox Commuter case for the iPhone 5S and received an Otterbox Defender case for the iPhone 5. What?

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/20/2014

Rating + 1 Beware - Used, not new as advertised

Beware, this seller sells used items, not new as they advertise. Their "New" Apple headphones came with fingerprints, scratches and dirt on the earpiece (disgusting). Also, poor customer service - after I requested a return, their email msg did not include a return label as they said it would. I'm still not sure if I will get my $ back.
Seller Response:We are so sorry that the phone was not as expected.
Please send us your email address in the following format so that it is not deleted by Newegg:

s u p p o r t ( a t ) h e i g h t s d e a l s ( d o t ) c o m

We will then forward you a postage paid return shipping label via email and you can return for a full refund.
We apologize for what all of this has cost you.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/4/2014

Rating + 5 Shipped quickly and good product.

Good seller. Keep it up!

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Order Date : 5/2/2014


Terrible experience. Falsely advertised a brand new sealed phone case in original packaging. What arrived was a scuffed up used case in a SANDWICH BAGGY, missing the holster and screen protector - which was the whole reason for the purchase. Did not respond to 2 emails. Newegg should drop these cheapskates.
Seller Response:We really apologize for this inconvenience. We would like to refund you without having you send it back to us.
In addition we can send you a screen protector custom made for your galaxy S3 made by Bodyguardz and have it sent to your address.
Woudl you like that?

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

    To arrange for a return please contact our return department at 1(888)225-3594. Return products must be authorized by HeightsDeals and insured to prevent loss or damage. We must provide you with a return authorization number for all items you wish to return. No returns will be accepted without an authorization number.
    You can return most new and unopened items within 14 days of delivery. All returns are subject to a 20% restocking fee. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, or the merchandise is damaged, we will refund the full cost of the merchandise and shipping charges.

    A return must meet the following criteria: All products must be returned in their original container or package, in clean and resalable condition. All returns must be accompanied by a copy of the invoice with a description of the problem or error. Items (including expired items) that are not returnable to the manufacturer are not returnable. Special order items (example: certain small equipment or products that we ordinarily do not stock) are not returnable.
    Shortages or any error in the shipment must be reported within 14 days of the invoice date in order to receive a credit.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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