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- Email This Seller
Here at the High Performance Outlet, our goal is to provide you the customer with the highest quality high performance auto parts and services at the lowest price. We have been doing this since 2005. Remember that High Performance Outlet is a name you can trust now and into the future!
High Performance Outlet was started in 2005 as a father-son operation and has grown stronger ever since. Rest assured that we will provide you with high quality, highly trained customer service and support. We only sell the highest quality, most trusted brand names in the industry. We believe so strongly in the products we sell that we put them on our own vehicles!
- Returns Policy
All returned and exchanged items must be in brand new, unused condition in the original packaging and sent back with appropriate RMA documentation. High Performance Outlet, LLC is not responsible for any returns sent without proper documentation. All returns are subject to a 25% restocking fee. In addition, the shipping cost will be deducted from the refund amount regardless of whether free or discounted shipping was offered at the time of sale.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.