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Established in 2012,
Homall is a manufacturer and trader specialized in the research, development and production of Gaming chair,bar stool,office chair,dining chair with our own brand “Homall”. Homall's mission is to provide every customer with a comfortable, safe, and durable chair, so our products start from the selection of raw materials to the completion of production. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world in the near future.
- Returns Policy
Homall is the sole authorized seller of authentic Homall products on the Newegg platform. Offers from other sellers are scamming attempts, counterfeit products or unauthorized reselling. To ensure your complete safety and the excellent service we strive to give our customers, please avoid purchasing from other sellers.
1: cancel order
Order cannot be cancelled after shipment, including the following situation:
Repeated orders, bought by mistake, no longer needed, Inaccurate address
2:Receive damaged or defective products
If the customer received a damaged or defective product, please contact Homall customer service. We will solve the problem asap, If customer can provide detailed photos.
3: Did not receive products or accessories
Delivered on record, but customer didn’t receive the replacement.
Please contact the local carrier, if customer can prove that the carrier has not delivere the goods, please contact Homall customer service,
If the carrier has delivered the goods, and customer is unable to provide evidence, we reserve the right to refuse refund.
We do not accept return in following situation:
1. You have been bought the products more than 30 days
2. Inappropriate Behavior (such as ssembly,customer personal preferences, man-made damage, etc.).
4. Returns without original package
5: Returned item is damaged
1:Please contact Homall customer service,
For any havent prior contact with us,We reserve the right to refuse returns,And refuse to complete any services related to our return policy.
Returns from non product defects,Including: accident orders, product use uncomfortable,No longer need or want,expectations do not match,Unsatisfactory performance or quality,Over-installed or not installed and other customer reasons,Customers need to bear the freight, on the return costs,Customers can consult the carrier,Freight will be deducted from the order,Product shipping costs include: shipping freight + return freight + order operation fee (15%)
FedEx standard charge:
Weight range 0-20 LBS 21-30 lbs 31-40 lbs 41-60 lbs >=61 lbs
shipping fee 20 25 36 45 50
1:Weight refers to the weight on the product box received by the customer.
2:please contact Homall customer service to return, in order to timely refund.
3:Time of recevicing refund: 3-business day
Free user support
Not sure how to get your Homall product to work properly?
Contact our world-class, friendly support team for quick solutions.
• Our returns and exchange service is limited to all purchases made from Homall If you purchased through a different retailer, please contact them directly.
(Unauthorized reselling of Homall products is prohibited.)
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your Homall product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.