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The brand IBERA was established in 2004. Massload, the firm behind the brand has been in business manufacturing bicycle parts under contract for major American and European companies for many years.
IBERA products are available internationally through selected distributors. Our products are widely available online. We strive to offer you the best value and service possible. We guarantee to give a FULL REFUND for every unsatisfied order. We are committed to providing the highest quality products for your outdoor adventures. IBERA provides world-class service, exceptionally fast delivery and a straightforward buying experience.
We’re not only riders but we’re passionate about finding new ways to make each and every ride the best it can be. IBERA creates innovative equipment for recreational, commuting, and touring cyclists. Our products are designed and built to help riders enjoy cycling with more comfort, convenience, and some extra style. You’ll find all innovative new products with one thing in mind: making the ride, and life, the best it can be.
- Returns Policy
To be eligible for a refund or exchange, items must be returned in the same condition that they were received, and the return must be postmarked within 30 days of receiving the shipment.
Shipping and handling charges for returning the item are borne by the buyer.
- Items must still be in new condition, with no signs of wear.
- Items must be returned with all original packaging and accessories (brackets, rain covers, etc).
- If items are missing accessories, then the cost of the missing accessories will be deducted from the buyer's refund.
Refunds are typically processed within one week of receiving the item. The funds will be deposited back in the buyer's credit card account or PayPal account, and BikePak will send the confirmation of the refund by e-mail.
If you have any questions regarding your shipment, we ask that you contact us directly at 877.985.5888 or by emailing email@example.com.
BV USA / Ibera USA
BikePak Shipping Dept
2931 Old Higgins Rd.
Elk Grove Village, IL 60007
(Insure the package for your protection)
If the new item costs more, BikePak will charge for the difference in price. BikePak will refund the difference for new items that cost less.
Exchanges can be expedited by placing a new order before the return is processed. After placing a new order, send the return item back to BikePak, and BikePak will process the refund once the return is received.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.