- Returns Policy
Returns are accepted within 30 days from your invoice date for products in new condition. All returned merchandise will be deemed new and in original condition if re-sellable as new and all packing materials, including manuals and warranty cards are enclosed. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement. Returned merchandise is subject to a minimum 15% restocking fee. IP CAMERA WAREHOUSE honors all manufacturers’ warranties on the products we sell and we will help facilitate the process of filing a claim for repair, replacement or other remedy. Customers requiring assistance should contact an IPCW customer service representative for guidance and support. Most manufacturers’ warranties contain certain restrictions or limitations and customers should visit the respective manufacturers’ website to determine specific terms and conditions that may apply.
Products purchased from IPCW that fail to operate properly or have been damaged and need repair must be returned to IPCW or a designated repair facility for processing.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.