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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
- Returns Policy
Unless otherwise noted, products you buy from Inferno Market are backed by our 30 day Guarantee against defects by the manufacturer. Desktop and laptop computers, servers, mobile phones and tablets may be refunded within 14 days of original purchase. For more information on our Warranty and Return policy, please click the "FAQs" button at the bottom of the page or review our "Returns" policy.
Unless otherwise noted, third party products you buy from Inferno Market are backed first by the product manufacturer's warranty. Inferno Market's 30 day limited warranty against defects, may also apply. Inferno Market's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Inferno Market. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to Inferno Market's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or Inferno Market will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. Inferno Market will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product, please email us at info@InfernoMarket.com. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by Inferno Market or when the product manufacturers or distributors return policies supersede ours.
All returns not due for defective reasons, customer will be responsible for return shipping and all shipping costs.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.