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Testimonials (32,348 and counting)

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Recent Testimonials (Write a testimonial for

Ellie and Customer Service
Alex , 1/14/2017 6:32:29 PM
Ellie provided some great live service. Very simple, took less than 10 minutes to resolve the issue. Didn't feel too robotic at all; it was just as great as live google customer service!
Thank You - Ya made my Christmas
Budgie , 12/15/2016 1:24:32 PM
Clean and simple - During the 2016 Black Friday sale I ordered all the components needed for my new build.
Everything arrived within four days and although the shipping boxes (three) showed signs of rough treatment (tears, rips, crushing) by the carrier all components were so well packed that no damage was visible to the component's packages.
I used a local firm to build the unit (if anything went wrong I could sue them - verus - not being able to sue myself for cluster disasters) .
Anyways everything you provided is working perfectly.
So excellent prices, excellent delivery, everything in mint condition!

- to paraphrase! - I'LL BE BACK
N/A , 11/30/2016 10:09:44 AM
I have finally completed getting all I think I need for my new computer build. I have order most of it from New Egg. I am exceptionally pleased with every single order, with all the products, with the shipping, and with the return process and policy. Thank you for being an EXCEPTIONAL company in a time where it is difficult even to find a satisfactory company.
Thanks so much, and I will certainly do business again, if I need anything
Amazing shipping
N/A , 11/15/2016 4:32:01 PM
The shipping from Newegg is amazing especially with their partnership with shop runner which is phenomenal and very quick the prices can be high for 2 day delivery shipping but if you get shop runner you can get 2 day free shipping and with a premium account you may be able to get many more deals and also better shipping.
Very pleased customer
Lyndsey , 9/5/2016 3:34:27 PM
We had a lost package issue, and it was so incredibly well handled. Another snag surrounding the used VISA card unusable, and Newegg worked around it famously. We are astounded and so happy with the service and speed by which our issues were resolved. A thousand times thank you to an amazing company. We love you. I posted your amazing feats on facebook, and I'd write any more positive reviews you'd wish. Thanks for listening to the pleas and troubles of your loyal customers!
Great Customer Service
Fred W , 8/18/2016 11:10:15 AM
I purchased 2 Western Digital Scorpio Blue WD1600BEVT 160GB hard drives. Ended up not being able to use them due to they did not fit laptops, (I was given incorrect information by laptop manufacturer). Newegg customer service was awesome in helping me return the hard drives to them. I have always use Newegg for my computer needs and will continue to do so!! I suggest to every one go to Newegg they have best prices and quality and now will add in awesome customer service!
Fantastic customer service
Kevin , 8/18/2016 12:41:43 AM
I have to say, Newegg has some of the best customer service I've ever had the pleasure of experiencing. My issue, which was entirely my mistake, was resolved by Lisa F. very generously. I cannot properly express how thankful I am.
Great Customer Support
N/A , 8/8/2016 10:50:25 AM
I ordered a day too early for the visa checkout special however after chatting with customer service I was offered a credit for the difference. Really great customer service!
Customer Service/Price Match
lchen61712 , 6/28/2016 2:00:26 PM
I contacted Newegg customer service for a price match. I did not want to get a gift card for the price match difference refund. So I asked if I could request a credit back to my card instead of the gift card. Lisa from Newegg customer service assisted me and I got my refund. Thank you Lisa! Newegg has never let me down.
Provider of Choice
BirdsOfFire , 6/15/2016 5:33:46 PM
Watched my first computer being built at the "swap meet" in Fresno, CA in 1996. Never owned a "production" computer in my life. Always built my own since I watched that guy build my first computer in front of me. newegg became my provider of choice when things got difficult at one of their local competitors. Bought all the guts for my current computer from newegg. Recycled my old power supply and case. Never had a problem with newegg not standing behind their products. Never had a late or delayed shipment. Never had a wrong product shipped. Never had something NOT shipped. I'm currently shopping for an upgrade to my current computer. Guess where my first stop was?
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