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Testimonials (32,352 and counting)

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Recent Testimonials (Write a testimonial for Newegg.com)

Great returns service!
N/A , 3/28/2017 10:24:05 AM
I accidentally ordered the wrong part and didn't realize my error until the next day - Alejandro in customer service quickly cancelled it in just a few minutes! Thanks so much to him and such a great team at Newegg, I'll be shopping from them for my next desktop PC.
Great Service
Satisfied Customer , 3/14/2017 9:54:06 PM
Ellie provided excellent customer service. Problem was resolved in no time, and I was on my way. Absolutely great website.
Customer Oriented, Love It
WileyType , 2/12/2017 7:14:29 PM
Simply put, Newegg is awesome.

When starting my new build, I ordered several items from different retailers in an effort to save some money. Looking back, I wish I'd have just ordered everything from Newegg. I placed an order with them for six items, and another order with one of their direct competitors for one item.

My Newegg order arrived before their competitors' even shipped.

It's amazing to see a company that still puts their customers first. In the future, I'll be shopping with Newegg exclusively. You should do the same.

Thanks Newegg!
-WileyType
Hardcore Gamer
Greg , 2/9/2017 11:45:56 AM
I was down to the wire on getting my new 1060gtx ordered before their deadline for the days shipping and after I submitted it, I realized some information wasn't matching between shipping and billing. After 5 minutes, we figured out that punctuation was stopping this from happening! Simple, easy, no run around. Legitimately one of the best Customer Service experiences I've had.
Ellie and Customer Service
Alex , 1/14/2017 6:32:29 PM
Ellie provided some great live service. Very simple, took less than 10 minutes to resolve the issue. Didn't feel too robotic at all; it was just as great as live google customer service!
Thank You - Ya made my Christmas
Budgie , 12/15/2016 1:24:32 PM
Clean and simple - During the 2016 Black Friday sale I ordered all the components needed for my new build.
Everything arrived within four days and although the shipping boxes (three) showed signs of rough treatment (tears, rips, crushing) by the carrier all components were so well packed that no damage was visible to the component's packages.
I used a local firm to build the unit (if anything went wrong I could sue them - verus - not being able to sue myself for cluster disasters) .
Anyways everything you provided is working perfectly.
So excellent prices, excellent delivery, everything in mint condition!

- to paraphrase! - I'LL BE BACK
Customer
N/A , 11/30/2016 10:09:44 AM
I have finally completed getting all I think I need for my new computer build. I have order most of it from New Egg. I am exceptionally pleased with every single order, with all the products, with the shipping, and with the return process and policy. Thank you for being an EXCEPTIONAL company in a time where it is difficult even to find a satisfactory company.
Thanks so much, and I will certainly do business again, if I need anything
Amazing shipping
N/A , 11/15/2016 4:32:01 PM
The shipping from Newegg is amazing especially with their partnership with shop runner which is phenomenal and very quick the prices can be high for 2 day delivery shipping but if you get shop runner you can get 2 day free shipping and with a premium account you may be able to get many more deals and also better shipping.
Very pleased customer
Lyndsey , 9/5/2016 3:34:27 PM
We had a lost package issue, and it was so incredibly well handled. Another snag surrounding the used VISA card unusable, and Newegg worked around it famously. We are astounded and so happy with the service and speed by which our issues were resolved. A thousand times thank you to an amazing company. We love you. I posted your amazing feats on facebook, and I'd write any more positive reviews you'd wish. Thanks for listening to the pleas and troubles of your loyal customers!
Great Customer Service
Fred W , 8/18/2016 11:10:15 AM
I purchased 2 Western Digital Scorpio Blue WD1600BEVT 160GB hard drives. Ended up not being able to use them due to they did not fit laptops, (I was given incorrect information by laptop manufacturer). Newegg customer service was awesome in helping me return the hard drives to them. I have always use Newegg for my computer needs and will continue to do so!! I suggest to every one go to Newegg they have best prices and quality and now will add in awesome customer service!
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