Who is JoyMall
JoyMall is a flagship store in newegg which professional supply computer/Laptops parts and replacements, electronics gadgets and digital products,gifts,jewelries and etc.
With several years supplying the highest quality products on other retail and wholesale platforms,we know customer's satisfaction is the most power can push us go futhur and better.So we work hard to dedicate a Joyful purchasing enviroment,it is JoyMall's tenet.
JoyMall Customer Support
Our friendly and knowledgeable staff is always ready to assist you.
to guarantee you have a 100% satisfied experience and build a long term cooperative relationship or friend-ship with us.
JoyMall Shipping Service
Most items leave our warehouse within 12-24 business hours after we got your full payment.
As soon as it ships out, a shipping notification will sent automaticlly, The delivery usually takes 3~10 business days based on your location.
Please make sure you provide valid physical address when you check out.
JoyMall Proffesional Customer Service
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service. If you need help, please send a message before leave any netrul or bad feedback. Your question will be answered in very short time.
（Note: We suggest you contact us through Newegg message or feel free to send us email to below email address. Then we will contact you back ASAP)
Office hours: 9:00 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.
About Return Policy
We accept return or exchange within 14 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking fee.
We accept return or exchange within 30 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.