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Seller#: 0UH8ISD1FMWLN4887

Jax Music Supply Seller Profile 804-920-1734 Email This SellerEmail This Seller  See all products from Jax Music Supply See all products from Jax Music Supply

Jax Music Supply was founded in 2007 out of an enjoyment of musical equipment, guitars, effects pedals, and accessories and a desire to provide a quality customer experience at reasonable prices. Jax Music Supply currently features many different types of musical products made by over 40 different manufacturers, inlcuding D'Addario, Danelectro, Dunlop, Fender, Korg, MXR, and Planet Waves.

Jax Music Supply is commited to providing excellent service, fast shipping, and an easy shopping experience. If you have questions or suggestions as to how we can improve your shopping experience, feel free to send us an e-mail at

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (51 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 32 Reviews
Good Rating + 4 14 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 3 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/10/2012

Rating + 1 Poor Service

Unprofessional, sloppy returns
I do not recommend.

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Order Date : 3/31/2014

Rating + 5 Planet Waves Cable

Came faster than expected and in the packaging. Would purchase from again.

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Order Date : 12/22/2012

Rating + 5 Excellent Seller

Thanks for the fast shipping. I'll definitely buy from you guys again. Going through the egg makes it easier for me too.

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Order Date : 1/26/2012

Rating + 5 Quick shipment

Got it here FAST. Wow!

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Order Date : 12/5/2011

Rating + 5

Very responsive customer service following a listing error. Thank you.

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Order Date : 11/17/2011

Rating + 5

Item was delivered very quickly and as promised

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Order Date : 11/5/2011

Rating + 5

Great price, fast shipping, would buy again from this seller

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Order Date : 8/30/2011

Rating + 5 As stated

It came, it was as described.

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Order Date : 9/16/2011

Rating + 4 Overall happy

Quick service as you would expect when dealing with newegg, but poor choice of shipping. I personally would rather pay for better shipping such as UPS or FEDEX than have things shipped for free threw USPS since their tracking system is totally non existent. It still says they don't have the information in the system even after the item was crammed into my mailbox. Otherwise very happy with the experience and will most definitely shop with them again.

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Order Date : 8/24/2011

Rating + 5 I love it.

I always enjoy doing business through newegg and this company was good as well.

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

    Jax Music Supply has a 60 day "no hassle" return policy. If you are not satisfied for any reason, just return within 60 days of purchase for a full refund.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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