- Email This Seller
We are an honest, hard working family business and have sold tens of thousands of cell phones and accessories through the web with very few problems. We stand by our products, and our customers. We are committed to giving you the best replacement cell phones or accessories available anywhere. Customer service is our #1 priority.
- Returns Policy
We strive to provide accurate descriptions of the products that we sell, and we stand behind them, however, should you receive an item that is not as described, we will be happy to replace it for you. We are fully prepared to replace any part of your purchase if it is not as described, and even help with some technical issues that you may have.
Refunds will only be offered for the first 30 days after your purchase. After that, we offer exchange only, unless the product is no longer available, in which case a refund will be provided.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.