- Email This Seller
Laptop Experience is a Microsoft Authorized Refurbisher that is dedicated to protecting the environment by eliminating any business process that is harmful to the earth. We are positioned on maximizing IT Asset Disposition for companies with a focus on protecting the earth by avoiding the unethical disposal of computers into landfills, oceans, lakes, and rivers.
We are only 1 of 25 Microsoft Authorized Refurbishers in the U.S., which means each and every computer we ship to you will include a genuine copy of Windows with a brand new refurbished COA!
- Returns Policy
We offer a full refund within 30 days. Please mail the item back to us and we will send a full refund. Returns and exchanges of merchandise must take place within 60 days of receipt of products. All products to be returned must be in original condition, including packaging, software, documentation, and accessories.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.