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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

At Lucky Dog Electronics we offer a wide variety of the most popular, highest grade HDTV's, Laptops, Desktops, Cameras, Smartphones and other great deals on consumer electronics.

Lucky Dog Electronics is dedicated to providing our customers with the best service possible! We will continue to strive to make Lucky Dog Electronics your first choice for the best deals on consumer electronics, lightning fast shipping, and superior customer service.

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78 Reviews (86% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 25
Anonymous
Ordered on 2/1/2016
Better Job Packing 2/22/2016 2:21:46 PM
Nice machine. Not packed well but survived the trip. When someone is spending this much money on a laptop, spend a little extra time ensuring it is well protected.
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Anonymous
Ordered on 9/20/2015
Sells Junk 11/17/2015 4:04:36 PM
Ordered a Dell refurb laptop. Had to send first one back non-functioning after three weeks. Got another one. It quit also around three weeks. Lucky Dog said too bad, it was no longer under their 45 day warranty and we had to take up the issue with Dell. So, they have my $$$, and I have nothing. Deal with them at your own risk. Newegg should give them the heave-ho.
Lucky Dog Electronics Response:
Original laptop was received back with no issues at all. Sent to Dell for diagnostics and Dell found nothing wrong. Second laptop was always covered by Dell warranty, and has been fully repaired. We never said "too bad" we helped the customer get in contact with Dell to get their issues resolved.
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Anonymous
Ordered on 8/2/2015
9/3/2015 5:25:14 PM
Super Fast Shipping. Ipad 2 was like new condition with a good battery that holds a charge for a long time. Very happy with the condition and performance of the Ipad 2 that I received.
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sanlaw
Ordered on 7/24/2015
Would order from Lucky Dog again without hesitation 8/15/2015 11:26:01 AM
My Ipad was shipped the same day I ordered it and I got it fast. It was packaged very well. I would order from this retailer again. I am very happy with my purchase.
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Anonymous
Ordered on 2/2/2015
Above expectations... 2/11/2015 8:58:19 AM
I received a Dell refurbished computer in excellent condition. It was packed perfectly. It also came with Dell wireless keyboard and mouse with new unopened Duracell batteries. I could've asked for more. Thank you to Luck Dog and their employees.
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Matt
Ordered on 8/25/2014
Nice surprise! 8/31/2014 9:20:09 AM
Nice surprise! Everything was fine with the TV! All the parts where included in the box.

There was no signature confirmation required so FedEx left my brand new TV front of my house, while i was out of town!
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Degamus
Ordered on 6/10/2014
Quick delivery with minor errors 6/30/2014 1:19:45 PM
I ordered a 24" television and was sent the 22" version of the same item. The delivery was extremely rapid! As soon as I contacted the company and told them I was sent the wrong television, I was given a prompt RMA and apology. I returned the 22" model and they sent me the correct on within a week. Were it not for the mix up I would have rated my experience 4 stars. The boxes were pretty beat up, however, but the products inside were safe, secure and in great working order upon testing them. I think they just use recycled boxes but haven't asked...(The item I ordered was refurbished and not brand new.) 4 stars for price 5 stars for delivery times and prompt correction of the error...
Lucky Dog Electronics Response:
I am so glad we were able to get this resolved so quickly for you!
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R Clark
Ordered on 5/27/2014
Great Customer Service 6/17/2014 4:22:19 PM
I purchased a refurbished Samsung TV/Monitor for use as both in my camper. The TV came missing the AC adapter. I called the vendor and immediately got a real person that transferred me to real parts department. The parts person verified stock on the adapter while on the phone and shipped it out quickly. I am very pleased with the TV, but more impressed with a company that still answers the phone.
Lucky Dog Electronics Response:
Thank you so much for being understanding and giving us the chance to help!
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Cliff
Ordered on 5/29/2014
Fast Shipping 6/3/2014 10:52:30 AM
Out the door the same day I ordered. Thanks.
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Woollyback
Ordered on 3/8/2014
Do not use this seller 5/14/2014 7:51:24 AM
They supplied me with a reconditioned Samsung 46" Smart TV (UN46ES7500). The unit arrived in a box that was beaten up, components including the power cord were missing and the TV didn't work. 50% of the screen displayed in green. Contacting them is impossible - they push everyone to voice mail and they don't respond to e-mails. The net result for me is that I have a $1000 TV boxed in my living room. They obviously don't want it back so I'm out of pocket. Oh yes they also have a 15% restocking charge if you make a mistake and order the wrong item. Bottom line - DO NOT USE THIS SELLER.
Lucky Dog Electronics Response:
Customer never contacted us about this, we were contacted by Newegg directly and immediately set up the RMA. After two months and not receiving the unit back the RMA was closed per Newegg 30 day return policy. We do not charge restocking fees on defective returns. I apologize for how this was received, we did immediately try to help but when the return was never received and we had no contact from the customer it was assumed that the customer was able to get this taken care of on their own.
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Lou
Ordered on 5/4/2014
Good guy! 5/8/2014 7:06:06 PM
When I got the TV, it had a vertical black line on arrival. He quickly was fulfilling the RMA.

Fortunately, the TV fixed itself and I'm very happy. I just emailed him to cancel the RMA.
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Jonathan
Ordered on 2/14/2014
Poor communication 3/13/2014 7:56:03 PM
Ordered 8GB of RAM from this seller, item was DOA. Their response to email was slow, unpredictable, and sometimes nonexistant. The RMA process took weeks, and despite asking for a replacement they issued a refund instead. Now the item is only available for $20 more.
Lucky Dog Electronics Response:
I apologize that the item was not working when you received. We responsed to every email as quickly as possible. A refund was processed because we no longer have this item available.
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silverhippi
Ordered on 2/21/2014
ReadReturnPolicy 3/3/2014 4:29:30 PM
Received blueray player that was not functioning.
Lucky Dog's return policy will not cover the original shipping, the return shipping, and they have the nerve to charge a 15% re-stocking fee for a broken blueray player. I will NEVER do business with this company in the future.
Lucky Dog Electronics Response:
I am so sorry there is some confusion with this issue. We have a different return policy for defective returns in which we provide a prepaid return label and will issue a full refund. The return policy you mentioned is for customer choice returns only, we would definitely never expect our customers to pay anything additional for an item that is not working.
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Anonymous
Ordered on 2/9/2014
Great seller 2/26/2014 1:47:19 PM
I purchased a refurbished TV which arrived with minor cosmetic damage. When I brought it to the attention of the seller, they were prompt and courteous and offered a partial refund since the TV still functioned perfectly and would be inconvenient to try to ship back. The entire situation was handled exactly as I would expect of a top-notch seller.
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BGardner
Ordered on 2/7/2014
Great product! 2/16/2014 2:09:02 PM
I'm usually really wary of buying refurbished products, but this seller really delivered. I got my laptop within about a week, well packaged and looks nice! The only problem I encountered was that I sent multiple emails to get tracking info and never got a response. Other than that, everything went well. If definitely buy from these guys again.
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hclark
Ordered on 1/31/2014
Package problem as well 2/9/2014 6:05:59 AM
I am having a similar issue to the person who left the following comment on 11/16/2013: "My concern is the way the screen was packaged, that is, without adequate support at each end of the screen. Only one end had styrofoam, other end was unsupported, risking further damage." My TV came the exact same way, only one side was supported in the box and the unsupported corner allowed that edge of the screen to shatter. I am requesting an RMA for a full refund (hopefully including return shipping) and will update with how the seller handles this return.
Lucky Dog Electronics Response:
Working with FedEx now to have this item picked up and returned to us. I am very sorry for the damage that happened while it was with FedEx, a claim will be filed.
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Johan
Ordered on 12/8/2013
Fast Service! 12/24/2013 9:53:43 AM
TV was shipped next morning. Was a bit nervous since it was a refurbished item but it arrived in excellent condition and very well packaged.
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Tony
Ordered on 12/2/2013
Great Delivery! 12/10/2013 12:48:15 PM
Just like the title says, shipped quickly and came quick. Worked just fine and got all my movies on it with plenty of room to spare. 64Gb who would have thought...
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Anonymous
Ordered on 11/16/2013
Package problem 12/3/2013 2:21:53 PM
Item as described, scuffs included. My only concern is the way the screen was packaged, that is, without adequate support at each end of the screen. Only one end had styrofoam, other end was unsupported, risking further damage.
Lucky Dog Electronics Response:
I am so glad that you received it and I apologize for inadequate packaging, I will definitely talk to my warehouse team so that we can make sure this doesnt happen again. Please let me know if there is anything at all that you need!
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Sean
Ordered on 8/26/2013
Wonderful service! 10/3/2013 5:00:02 AM
I recently purchased a desktop from Lucky Dog, but some unexpected bills cropped up, forcing me to return the computer before I even received it. Lucky Dog was very understanding, rerouted the package en route, and issued a prompt refund. Overall it was a very pleasant and hassle-free experience. I really appreciated their professionalism, and I will definitely be looking to them for my next computer purchase.
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