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LuggageMore.com, a professional online store, provides travel gear at best value. You may also find us on eBay and Amazon where we earned excellent rating close to 100%.
- Returns Policy
Please notify us if there is a problem within 30 days of receiving the product. Return without a valid RMA number will NOT be accepted.
All non-defective, undamaged products, or a result of customer error will be subject to an actual shipping fee deduction from the refund. S&H is not refundable. Buyer pays return shipping, and 15% restocking fee applies.
A defective merchandise exchange, in a brand new condition. We will pay the return shipping. A return request has to be submitted within 30 days from the date you receive your merchandise, and must be in its original package.
Please contact us for a RMA number. The original receipt or a record of the purchase is REQUIRED on all returns. Return products must also be in its original condition: including box, UPC bar code, packaging,and all other accessories.
Returned product(s) must be in the original packaging material. If any surcharge such as over-sized fee occurs due to the return in unoriginal packing, the fee will be deducted from the refund.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.