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- Returns Policy
IMPORTANT: Please keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.
30 DAY RETURN POLICY
If for any reason you are not satisfied, you can either return the item or request an exchange within 30 days of the date of receipt.
All returns and exchanges must be sent back to LuxuryLane at customer's expense. If you are returning an item for an exchange, shipping for the new item will be free of charge.
All refunds will be made to the original form of payment, less shipping charges.
We highly advise to obtain insurance and a tracking number for your returned merchandise. Luxury Lane will not be held responsible for loss or damage of returned goods.
Please allow up to 10 business days for your refund or exchange to be processed.
KEEP ALL ORIGINAL TAGS AND PACKAGING
Please note that all returned items must be in original, non-damaged, or new condition with no obvious signs of use. Keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.
If you have any questions about our return procedure, please contact us at email@example.com
To insure that we are only selling the finest quality merchandise to our customers, we must make sure returned merchandise has not been used. For apparel items, this could include items that are worn or laundered. All items must be returned to us in the exact same condition it was received. If a return is denied, you will be notified. Merchandise will be returned to you and you will incur an additional shipping charge.
DAMAGED DURING TRANSIT
Any items damaged during shipment should be reported within 5 days of receipt. We ask that the damage is documented by taking a picture of the merchandise and shipping carton that it came in.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.