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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Ephone is a retailer of quality consumer electronics and computer equipment since 2009.

We are distinguished from our competition in three key ways:

1) We provide exceptionally fast delivery times; most orders placed before 3:00PM EST ship that same day.
2) Tracking information is provided on every order; you will never be charged before your order is issued a tracking number.
3) A no-questions asked, hassle-free returns policy backed by superior customer service.

For returns, please use the newegg.com customer messaging center for email-based support. For all other inquiries, please email us at 271500306@qq.com.

About the logistics,if your tracking number is "LN........", please visit the website below to track the information (this is EUB tracking number)
http://www.17track.net/en/
When the order is the charged product, we will use the logistics mode call "American Line or USPS",and you can track the info in this website:
http://www.ec-firstclass.org/.

If any questions about the product or the tracking,pls feel free to contact us,we'll respond to you within 48 hours.

Finally, thank you for supporting our products.

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41 Reviews (51% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-12 of 12
discotea30
Ordered on 9/11/2015
Slow shipping 9/21/2015 8:23:40 AM
Extremely slow shipping time. Not Typical of New egg standards
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Kchang
Ordered on 9/7/2015
Working controller, good price 9/17/2015 7:59:09 PM
My Xbox 360 controller arrived a few days ago. Shipping a bit slow but price is cheaper so can't really complain.
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Anonymous
Ordered on 7/7/2015
Really wish they were more clear on order time 7/24/2015 11:28:55 PM
Pay attention to they shipping days! i'm amazed newegg allows sellers on here that take almost a full MONTH to get your stuff. 20 days later, still waiting.... i wish i would have saw the time, i would have just spent a few more bucks to get my product in a reasonable amount of time. O ya, and FORGET about tracking IDs. They don't integrate on the site and just have a permanent status of "shipped". Can't review the product just yet for obvious reasons.
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Willard
Ordered on 5/24/2015
Slow Shipping, but I recieved my Order. 6/1/2015 2:10:33 PM
Unlike many of the other reviews of this seller, i actually recieved my item. Shipping wasn't all that slow or all that fast, around 5 Business Days. (Which isn't bad for international) Again, many of the other reviews state that they never recieved their order. Believe them if you want, but I promptly recieved my new SSD in great condition. (Also got it for a good deal!). Although I was skeptical at first because of the other reviews, I can now say that i am satisfied with Ephone.
NOTE: For tracking an item to the us, you won't be able to track it until it is in the us. I was able to track my package from usps.com
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Debralina
Ordered on 3/6/2015
Playing Cards 3/30/2015 4:47:23 AM
Great unique high quality product, shipping not so fast but thats ok.
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Modena Dyess
Ordered on 3/4/2015
USB Stick 3/25/2015 10:15:54 PM
I have yet to receive my order. Cannot track it at all.
The last tracking information says "ACCEPTED" China on March 7, 2015. Ephone said it was shipped on March 4, 2015. I would really like to know where my order is! Will expect full credit if not received before this week is out.
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Anonymous
Ordered on 12/13/2014
I Want to remove my previous reviews 1/6/2015 9:59:45 PM
I previously posted two reviews, based on the fact that I had not received my product within the 15 day promise. I also was never able to track the package using the tracking number. I did receive the product. The holidays probably delayed the shipping. The seller tried to send the hyperlink for me to track the website, but the hyperlink was automatically removed from the email. The seller tracked the product and sent me an update, however, I did not initially believe the seller. I thought that I had been cheated. For that I apologize. If I could remove my two previous negative reviews, I would.
Ephone Response:
I'm very glad to hear that you have recived the parcel,i'm feel so sorry again for the shipping delay.But acctually it is not our fault ,we have tried our best to help you to solve the problem,hope you can understand us.
You have recived it,so would you mind remove the bad reviews for us?
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Fooled Me Once
Ordered on 12/13/2014
Warning: Product Never Delivered 1/6/2015 2:57:05 AM
DO NOT BUY FROM EPHONE!
I purchased from Ephone on December 13, 2014. It is January 6, 2015, and I have not received my product. Ephone sent an email with a tracking number, but with no indication of where or how to track the package. When I asked how do I track the package, Ephone claimed that they checked and the package is in my town. Two days have passed since Ephone claimed that the package is in my town, and I still have not received it. DO NOT BUY FROM EPHONE! All of the reviewers state that they never received their package from Ephone. Read the other reviews. Every reviewer states the same thing.
Ephone Response:
2015-01-05 22:27:00 USPS Forest Park, GA, TENDERED TO USPS
2015-01-05 15:02:00 USPS Forest Park, GA, ARRIVAL DESTINATION COURIERS FACILITY
2015-01-04 18:32:00 USPS , ,
2015-01-03 19:05:00 USPS , ,
2014-12-31 12:36:00 USPS Secaucus, NJ, DEPARTURE COURIERS FACILITY
2014-12-31 10:25:00 USPS Secaucus, NJ, PROCESSED
2014-12-31 04:35:00 USPS Secaucus, NJ, ARRIVAL COURIERS FACILITY
2014-12-23 14:20:00 United States Arrived at destination sort facility on 2014-12-23 14:20
2014-12-23 11:02:00 United States Waiting for delivery on 2014-12-23 11:02
2014-12-22 17:32:00 United States Waiting for customs clearance on 2014-12-22 17:32
2014-12-22 16:01:00 United States Arrived at destination port on 2014-12-22 16:01
2014-12-21 23:00:00 InDelivery Departed on 2014-12-21 23:00
2014-12-20 23:30:00 Shenzhen Arrived at export port on 2014-12-20 23:30
2014-12-18 19:03:00 Shenzhen Order Received on 2014-12-18 19:03
2014-12-16 18:06:00 USPS , , ELECTRONIC NOTIFICATION RECEIVED

This is your tracking info.We don't lie to you.you just need wait patiently.
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Still Waiting...
Ordered on 12/13/2014
Product not delivered 12/31/2014 8:20:26 PM
Similar to all the other reviewers, I have not received my product. The order was placed on December 13, 2014. As of January 1, 2014 I have not receive my order. I received a tracking number with no instructions on how to track the order. Therefore, I have been unable to track my order. I suspect fraud.
Ephone Response:
I'm so sorry for the shipping problem my friend,because the product you buy is the electronic products,it will take more time in the customs clearance than other product which is not electronic..i send you the tracking info,and you can see it.So don't rush to give us the bad review,it is inportant to us. you can check via this link http://www.ec-firstclass.org/.
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Southernbred
Ordered on 10/2/2014
Have NOT Received 10/25/2014 5:23:12 PM
Have never received the items I ordered
Ephone Response:
Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks
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prakash1983
Ordered on 9/7/2014
Poor 10/6/2014 3:57:52 PM
I ordered the product more than a month ago and I am yet to get the item delivered.
Ephone Response:
Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks
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prakash
Ordered on 9/7/2014
Poor 10/6/2014 3:57:26 PM
I ordered the product more than a month ago and I am yet to get the item delivered.
Ephone Response:
Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks
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