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The Pearl Outlet was started in 1998 by the Shepherd family with the vision of creating a warm and inviting, family owned business with a personal touch you won't find with most large corporations, while offering only the finest in pearl jewelry at wholesale prices. Terry Shepherd, with his extensive knowledge and background in pearls, travels to many out-of-the-way places to purchase pearls directly from the farms where they are produced. This bypasses any middlemen, bringing our customers the ultimate in quality and pricing. Crystal Shepherd manages many of the day-to-day operations of the office, often devoting her time to personally address customer requests and needs.

  • Feedback
  • Returns Policy
On-Time
Delivery
84.21%
Product
Accuracy
94.74%
Customer Service
Statisfactory
85.71%
424 Reviews (93% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 146
JON A.
Ordered on 5/9/2017
Will not return calls or emails 5/25/2017 5:32:54 AM
The item says in route to carrier now for over 2 weeks, I sent an email and called several times with no answer or reply (also left voice mail). For a company that has such good reviews, it seems hard to believe... maybe they are starting to go under??? I normally do not give bad reviews to companies, hope this gets resolved soon.
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Hugh W.
Ordered on 5/2/2017
solid seller, great product 5/24/2017 2:40:55 AM
I would recommend this seller to others, nice item, well packaged and much supporting documentation with the item.
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  • Didn't contact
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Willard S.
Ordered on 5/2/2017
Excellent Product, Service, and Price 5/22/2017 9:11:38 AM
We were very happy with the product. The necklace and earrings were beautiful, came on time, and were packed elegantly.
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Anonymous
Ordered on 5/8/2017
5/21/2017 4:29:37 PM
Nice quality earrings, fast shipping, nice gift box
  • Yes
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  • Didn't contact
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Max M.
Ordered on 5/2/2017
Product was good, but not great 5/17/2017 12:50:33 PM
The pearls were not as round as the pictures indicated. AAA-rating is the highest rating, and with that I would expect closer to ideal spheres than the sort of lozenge shape than actually arrived.
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Michael L.
Ordered on 4/26/2017
OK 5/11/2017 5:54:57 PM
Nice packaging.
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  • Didn't contact
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PHILLIP B.
Ordered on 4/29/2017
Pearl Outlet/NewEgg 5/11/2017 12:56:33 PM
Great Mother's Day present!
  • Yes
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Cory W.
Ordered on 2/8/2017
2/21/2017 11:05:42 AM
Quick delivery. Nice packaging. Definitely worth what was paid and then some
  • Yes
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  • Didn't contact
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Anonymous
Ordered on 2/6/2017
Late Delivery 2/17/2017 8:17:52 PM
The product was as advertised, however the delivery was late.
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  • Didn't contact
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Ryan C.
Ordered on 2/6/2017
2/17/2017 4:44:38 PM
Mother loved them for her birthday
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Kenneth G.
Ordered on 2/5/2017
Great service and response. 2/16/2017 5:36:23 PM
Very nice products and service.
  • Yes
  • Yes
  • Didn't contact
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kevin S.
Ordered on 4/27/2016
5/24/2016 9:04:13 AM
The product was what was described. The delivery took longer than was projected. I would order from this seller in the future.
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Donald A.
Ordered on 4/24/2016
Great vendor 5/18/2016 1:29:10 PM
Had minor shipping problem with very first order that was promptly resolved. Subsequent orders have been routinely flawless. Good customer service. Good prices.
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walter r.
Ordered on 4/24/2016
5/18/2016 12:13:45 PM
My wife loved the pearl set ! Red is her color!
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Donald G.
Ordered on 4/24/2016
5/17/2016 7:17:57 AM
Great product!
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William D.
Ordered on 4/24/2016
Exactly as advertised 5/16/2016 5:37:32 PM
Fast shipping. Good order. Hilarious valuation of item (pearl necklace), but it was still a good deal.
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Michael A.
Ordered on 4/24/2016
Cranberry fresh water pearls 5/16/2016 1:21:09 PM
My wife loves them, and they are good quality for the sale price.
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Emeraldfenix
Ordered on 5/2/2015
Gorgeous! 5/27/2015 9:37:15 PM
These pearls are beautiful and, via the tooth and fingernail test, real. The color is as stated, the variants of each pearl all in synchronicity with its counterparts. Each pearl has a lovely shape, especially in not being too oblong. This was a magnificent buy; I wish I had bought the limit.
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Anonymous
Ordered on 5/6/2015
wrong information 5/12/2015 10:21:05 AM
Item is sold as 14k gold, but in fact is silver.
Wouldn't be an issue, but my wife has a reaction to all metals except gold. Going to have to return this now.....
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Anonymous
Ordered on 2/5/2015
2/27/2015 7:44:17 PM
took 5 days to ship.
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